Leyanet Blanco Reyes
Miami
Summary
Behavioral health professional with strong foundation in applied behavior analysis and client support. Proven ability to implement effective behavior intervention strategies and contribute to meaningful client outcomes. Known for collaborative efforts in team settings and adaptability to evolving client needs. Skilled in data-driven decision-making and maintaining supportive therapeutic environment.
Overview
5
5
years of professional experience
Work History
RBT
Behavior Pedestal
01.2024 - Current
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Documented behavioral data accurately, contributing to better-informed treatment adjustments.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Supported families in understanding and applying behavioral strategies within the home environment.
Executive Assistant
Right Way Insurance Solution LLC
12.2021 - 01.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Call Center Associate
Nexus Call Center
12.2020 - 12.2021
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
Temporary Call Center Agent
PATLive
01.2020 - 12.2020
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Answering calls related to COVID-19
Education
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL01-2018
Psychology
Miami Dade College
Miami, FL01-2026
Register Behavior Technician (RBT)
01-2024
Adult, Child, And Baby First Aid/CPR/AED
01-2024
Health Insurance Portability And AccountabilityAct
12-2024
Skills
- Bilingual: Fluent in English and Spanish
- Data collection
- Social skills development
- Reinforcement strategies
Timeline
RBT
Behavior Pedestal
01.2024 - Current
Executive Assistant
Right Way Insurance Solution LLC
12.2021 - 01.2024
Call Center Associate
Nexus Call Center
12.2020 - 12.2021
Temporary Call Center Agent
PATLive
01.2020 - 12.2020
High School Diploma -
G. Holmes Braddock Senior High School
Psychology
Miami Dade College
Register Behavior Technician (RBT)
Adult, Child, And Baby First Aid/CPR/AED
Health Insurance Portability And AccountabilityAct
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