Le’Yani Lundy
Hempstead
Summary
Accomplished Office Manager with 5+ years of experience in the Automotive Industry. Adept at providing outstanding customer satisfaction through both direct interactions and call center support. Demonstrated expertise in multitasking, effectively overseeing numerous projects and departments concurrently. Established reputation as a dependable liaison for customers, internet lead source representatives, and credit lenders/bank representatives. Recognized for exceptional focus, time management, and leadership abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Member
State Farm
01.2022 - Current
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers in selecting merchandise best suited to needs.
Office Assistant/ Manager- Special Finance
Garden City Nissan
11.2018 - 12.2021
- Oversaw scheduling tasks, optimized office procedures, and controlled day-to-day operations of Special Finance Department.
- Recruited, trained, and supervised a team of approximately 10 representatives.
- Managed appointment calendars efficiently while maintaining department statistics.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Business Development Consultant
Millenium Hyundai
02.2015 - 01.2018
- Received and processed information for both inbound and outbound calls
- Advised customer inquiries on pre-owned and new cars via the internet
Customer Service Representative
Optimum
11.2012 - 02.2015
- Resolved customer complaints via phone and social media
- Utilize customer technology to handle high call volumes
Education
Bachelor Of Criminal Justice - Social Services
Berkeley College
New York, NYSkills
- Teamwork and collaboration
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Leadership qualities
- Money handling
- Creativity and innovation
- Goal setting and achievement
- Complaint resolution
- Sales expertise
- Conflict resolution
- Willingness to learn
Certification
- Personal Lines Coverage Specialist (PLCS) - The Institutes.
- Life and Health Insurance License - State Department of Insurance.
- Licensed Insurance Agent/Broker - State Department of Insurance.
Timeline
Team Member
State Farm
01.2022 - Current
Office Assistant/ Manager- Special Finance
Garden City Nissan
11.2018 - 12.2021
Business Development Consultant
Millenium Hyundai
02.2015 - 01.2018
Customer Service Representative
Optimum
11.2012 - 02.2015
Bachelor Of Criminal Justice - Social Services
Berkeley College
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