Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leyanna Gemme

Las Cruces,New Mexico

Summary

I strive to complete all tasks at hand and do it to the best of my capability. Being early to all shifts as well as meetings is something I pride myself on. Being able to solve most if not all problems with a level head. Having a strong work ethic and wanting to be proud of all of the work I do. Never letting things slide and always staying on task and performing at my highest level. Having task prioritization skills everyday and being able to make a schedule as to when all tasks in a day week or month need to be completed.

Overview

4
4
years of professional experience

Work History

Caregiver, Special Needs

Lesson Of Life
04.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Provide help in all types of situations such as, bathroom needs, showering, all meals, rides to all locations (work, doctors appointments, etc), and being taken out in the community.
  • Help with all melt downs that could happen by providing ways to change focus off the current problem at hand as well as working towards a goal or something they may want later on that day or for a special occasion like, birthdays and christmas.
  • Giving all medication need as well as helping when they are to sick to go to work themselves.

Waitress

Applebee's Grill + Bar
04.2022 - 07.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Set up stations at beginning and end of shift to make sure everything needed for my shift and other shifts were full and prepared.
  • Ran dished through dishwasher as needed.
  • Provided all needed assistance for all guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Waitress

The Game Sports Bar And Grill II
07.2021 - 10.2021
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Ran and helped out all other servers with any task they needed.
  • Set up the outside and bar every morning before opening. arranged all tables, chairs and umbrellas as needed during summer season.

To-Go Specialist

Olive Garden Restaurant
05.2021 - 07.2021
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Made sure that all things needed by servers as well as my own togo orders were made and set up as needed.
  • Handled all money needed for my orders.
  • Ran food inside and outside to guest as needed.
  • Handled large catering orders, typically 2-5 a day.

Hostess, Togo Spec, Busser

Chilitos Restaurant
03.2021 - 04.2021
  • Reset and cleaned tables quickly to prepare for new customers.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Utilized [Software] to record orders and special requests, relaying orders to kitchen staff.

Hostess

Olive Garden Restaurant
11.2020 - 01.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Hostess, Togo Spec, Expo

Buffalo Wild Wings
02.2020 - 10.2020
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
  • Organized all orders for togo as well as the guest dining in the restaurant. worked hand in hand with kitchen workers and well as servers and other togo specs.
  • prepared all side sauces needed and any other side orders needed for all incoming orders as well as upcoming.

Desk Assistant

NMSU Housing
07.2019 - 10.2020
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Assisted manager in all aspects of business operations.
  • Accepted mail, put into our system based off name and address for tenants to come to the office to receive. As well checked the mail out to all tenants after making sure they were the correct party.
  • Checked in and out keys to maintenance and RD/DRA as needed. was in charger of at least 1,000 keys at each office I was located at.

Education

No Degree - Clinical Psychology

New Mexico State University
Las Cruces, NM

High School Diploma -

Onate High School
Las Cruces, NM
05.2019

Skills

  • Excellent Customer service
  • Strong Problem Solving skills
  • Calm Demeanor under pressure
  • Continuous Supervision
  • Positive Reinforcement Methods
  • Individual Service Plans
  • Seating Assignment Preparation
  • Courteous Phone Demeanor
  • Hospitality and Accommodation
  • Process Monitoring
  • Price Memorization
  • Accurate Money Handling
  • Performance Improvement
  • Item Promotion
  • Warm and Friendly
  • Upselling Techniques

Timeline

Caregiver, Special Needs

Lesson Of Life
04.2022 - Current

Waitress

Applebee's Grill + Bar
04.2022 - 07.2022

Waitress

The Game Sports Bar And Grill II
07.2021 - 10.2021

To-Go Specialist

Olive Garden Restaurant
05.2021 - 07.2021

Hostess, Togo Spec, Busser

Chilitos Restaurant
03.2021 - 04.2021

Hostess

Olive Garden Restaurant
11.2020 - 01.2021

Hostess, Togo Spec, Expo

Buffalo Wild Wings
02.2020 - 10.2020

Desk Assistant

NMSU Housing
07.2019 - 10.2020

No Degree - Clinical Psychology

New Mexico State University

High School Diploma -

Onate High School

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Leyanna Gemme