Leyanna Oliver
Oakland,Ca
Summary
Dynamic sales associate with proven expertise at Bath & Body Works, excelling in customer service and relationship building. Recognized for enhancing team productivity and minimizing customer wait times, while effectively managing cash transactions. Skilled in merchandising and upselling, consistently achieving high customer satisfaction and retention rates.
Overview
5
5
years of professional experience
Work History
Sales Associate
Bath & Body Works
04.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Clerical Worker
Covid Clinic
01.2021 - 01.2022
- Executed record filing system to improve document organization and management.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- Improved office efficiency by streamlining filing systems and organizing document storage.
- Maintained inventory of office supplies, placing timely orders to prevent shortages and reduce downtime.
- Enhanced communication within the team by maintaining accurate calendars and scheduling meetings as needed.
- Ensured smooth workflow within the team with efficient delegation of tasks based on individual strengths and expertise.
- Input data into spreadsheets and databases.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Skyline High School
Oakland, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Problem-solving
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash handling
- Flexible schedule
- Verbal/written communication
- Stocking and receiving
- Store opening and closing
- Sales strategies
- Meeting deadlines
- Upselling
- Retail store operations
- Merchandise display
- Product promotions
Timeline
Sales Associate
Bath & Body Works
04.2022 - Current
Clerical Worker
Covid Clinic
01.2021 - 01.2022
High School Diploma -
Skyline High School
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