Leycha Torres-Medina
Ozark,USA
Summary
- Dedicated professional with a solid background in patient care and customer service, adept at providing administrative assistance and facilitating communication between patients and providers. Strong organizational skills ensure effective management of priorities and patient confidentiality. Bilingual in English and Spanish, experienced with various communication platforms and Microsoft Office applications, committed to achieving productivity and quality goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CSR/Customer Experience Specialist
Teleperformance USA
11.2023 - Current
- Handle and carefully respond to all inbound customer inquiries.
- Calls will include talking to members about their health coverage, benefits and to take payments.
- Calls will include speaking to providers, nurses, office administration, etc. about customer claims.
- Medicare Part A,B,C&D
- Healthcare enrollments for Part D
Customer Service Manager
Fast Stop Laundry
08.2021 - 03.2023
- Maintain budgets and optimize expenses.
- Oversee day to day operations.
- Oversee recruitment and training of new employees.
- Work with Industrial washers and dryers.
- Weigh, chart, sort soiled linen, wash, dry and fold clean linen according to procedures.
- Count and balance merchandise.
- Assist customers with drop off services and be attentive to customers needs.
- Data collection and payment process with cash register.
Direct Support Professional
Volunteers of America
05.2019 - 08.2021
- Provided direct care to those with intellectual and development disabilities.
- Accompany patients to doctor’s appointment and bring necessary documents and medication.
- Document patient behaviors and assisted with treatment.
- Maintain HIPAA compliance
- Assisted patients in carrying out basic daily activities.
- Provided patient with safe and hazard-free living space.
- Keep homes neat and clean with light housekeeping duties and cooking.
Education
Associate's degree - Medical Administrative Assisting
Ultimate Medical Academy
Tampa, FL10.2023
HIGH SCHOOL DIPLOMA - undefined
PENN FOSTER HIGH SCHOOL
Penn, PA05.2022
Skills
- Microsoft Office proficiency
- Bilingual communication
- Customer service excellence
- Sales leadership
- Medical terminology
- Organizational skills
- Administrative expertise
- Budget management
- Recruitment strategies
- Inventory management
- Interview techniques
- Retail merchandising
- Team management
Certification
Medical Degree in medical administrative assistant
Timeline
CSR/Customer Experience Specialist
Teleperformance USA
11.2023 - Current
Customer Service Manager
Fast Stop Laundry
08.2021 - 03.2023
Direct Support Professional
Volunteers of America
05.2019 - 08.2021
Associate's degree - Medical Administrative Assisting
Ultimate Medical Academy
HIGH SCHOOL DIPLOMA - undefined
PENN FOSTER HIGH SCHOOL
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