Leida Ponce
Reno,NV
Summary
Dynamic and detail-oriented professional with extensive experience as a Front Desk Receptionist at Hd Retina Eye Center. Proven ability in customer service and appointment scheduling, enhancing office efficiency. Recognized for exceptional communication skills and maintaining confidentiality, ensuring a welcoming environment for all visitors. Committed to delivering outstanding support and resolving client concerns effectively.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Hd Retina Eye Center
02.2024 - 07.2025
- Greeted and assisted visitors, ensuring a welcoming atmosphere at front desk.
- Managed phone calls, directing inquiries to appropriate staff members efficiently.
- Scheduled appointments and maintained calendar for office operations effectively.
- Processed incoming mail and packages, distributing promptly to intended recipients.
- Maintained cleanliness and organization of front desk area for professionalism.
Receptionist
Battle Born Staffing
06.2022 - 02.2024
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained organized front desk area, enhancing visitor experience and office presentation.
- Coordinated appointment scheduling for staff, optimizing daily operations and resource allocation.
- Assisted with administrative tasks, including data entry and document preparation, ensuring accuracy and consistency.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Customer Service
Charlotte Ruse
06.2020 - 01.2023
- Delivered exceptional customer service by addressing client concerns promptly and effectively.
- Greeted customers and provided outstanding customer service.
- Provided exceptional customer service, resolving complaints and answering queries promptly.
- Managed high call volume while maintaining exemplary customer service standards.
Education
High School Diploma -
Damonte Ranch High School
10500 Rio Wrangler Pkwy Reno, NV 89521 Estados Uni06.2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Scheduling appointments
- Office organization
- Filing
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Front Desk Receptionist
Hd Retina Eye Center
02.2024 - 07.2025
Receptionist
Battle Born Staffing
06.2022 - 02.2024
Customer Service
Charlotte Ruse
06.2020 - 01.2023
High School Diploma -
Damonte Ranch High School
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