Leyda Santiago
VILLAS,NJ
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
Work History
Manager
Mudhen Brewing Company / Poppie's
04.2023 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Manager
Blue Pig Tavern / Congress Hall
05.2020 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
ROOM INSPECTOR/SUPERVISOR
ICONA
02.2016 - 11.2020
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Education
No Degree - Accounting And Finance
Junior Collegue
Puerto Rico07.1999
Skills
- Shrinkage Prevention
- Team Leadership
- Managing Appointments
- Managing Routines
- Project Management
- Lead Generation
- Job Assignments
- Overseeing Employees
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Mudhen Brewing Company / Poppie's
04.2023 - 07.2023
Manager
Blue Pig Tavern / Congress Hall
05.2020 - 12.2022
ROOM INSPECTOR/SUPERVISOR
ICONA
02.2016 - 11.2020
No Degree - Accounting And Finance
Junior Collegue
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