Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Leydi Cuastumal

Leydi Cuastumal

Silver Spring,MD

Summary

Dynamic and engaging, with a proven track record at Fogo De Chao, I excel in customer service and mixology, enhancing guest satisfaction and boosting sales through expert beverage preparation and suggestive selling. Skilled in team training and development, I bring a blend of strong multitasking abilities and an outgoing personality to elevate dining experiences.

Overview

11
11
years of professional experience

Work History

Bartender

Fogo De Chao
08.2023 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Server Trainer

Fogo De Chao
08.2022 - Current
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Implemented upselling techniques, boosting overall revenue for the restaurant.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
  • Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
  • Monitored new server performance and offered continuous support throughout training period.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Established and maintained quality control standards.

Server.

Guapos Restaurant
06.2018 - 07.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Bar Server

Guapos
08.2018 - 10.2018
  • Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy hours.
  • Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
  • Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Checked guests' identification before serving alcoholic beverages.

Host

Guapos
07.2017 - 05.2018
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Delivered pick-up and curbside orders to guests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Developed rapport with regular patrons to foster sense of community within establishment.

Education

Criminal Justice - Criminal Justice

Remington School
Colombia
08.2013

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and Tolerance
  • Outgoing Personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Organizational ability
  • Responsible Alcohol Service
  • Complex Problem-Solving
  • Payment Processing
  • Handling Difficult Customers
  • Cash Register Operation
  • Menu Memorization
  • Memory retention
  • Hospitality service expertise
  • Service-oriented mindset
  • Professional Appearance
  • Suggestive Selling
  • Alcohol awareness
  • Food Service
  • Team training and development
  • Beverage Preparation
  • Drink Preparation Techniques
  • Sales expertise
  • Classic cocktails
  • Wine and liquor knowledge
  • Performance Improvement
  • Bar Equipment Familiarity
  • Staff Management
  • Health codes compliance
  • Changing beer kegs
  • Basic accounting
  • Creative Mixology
  • Ordering bar supplies
  • Aloha POS
  • Order Management
  • Food Preparation
  • Ordering Procedures
  • Garnishing Drinks
  • Preparing garnishes
  • Fluency in Language
  • Glassware knowledge
  • ABC standards
  • Dining room management
  • Conversant in Language
  • Group reservations management
  • Knowledge of craft and microbrews
  • Able to stand Number hours
  • Recipe and menu memorization
  • Multilingual in Languages
  • Hospitality and accommodation
  • Beverage supply orders
  • Proficient in mixology
  • Mixology
  • Bar operations management
  • Courteous
  • Liquor restocking
  • Excellent judgment
  • Safe food handling procedures
  • Menu knowledge
  • Wine and liquor expertise
  • Bar service preparation
  • Financial records oversight
  • Bar restocking
  • Beer and wine recommendations
  • Safe service compliance

Languages

English
Professional Working

Timeline

Bartender

Fogo De Chao
08.2023 - Current

Server Trainer

Fogo De Chao
08.2022 - Current

Bar Server

Guapos
08.2018 - 10.2018

Server.

Guapos Restaurant
06.2018 - 07.2022

Host

Guapos
07.2017 - 05.2018

Criminal Justice - Criminal Justice

Remington School

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Leydi Cuastumal