Leydi Luna

Work History

Lead Line Cook

Michelina

02.2018 - 09.2024

Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Prepared ingredients ahead of time to promote efficiency in dish garnishing.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Developed strong teamwork skills by collaborating with other line cooks to maintain a smooth workflow during busy shifts.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Assisted with catering events, showcasing the restaurant''s culinary expertise and dedication to customer satisfaction.
Trained and assisted new kitchen staff members.
Cleaned and sanitized work areas, utensils and equipment.
Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
Reduced customer waiting by batch cooking popular items during rush times.

Server

Pasta Corner

11.2021 - 08.2024

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Bussed and reset tables to keep dining room and work areas clean.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Managed inventory of dining supplies to prevent shortages during service.
Improved dining experience by providing prompt, attentive service to guests.
Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Processed orders and sent to kitchen employees for preparation.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Cashier

Family Pizza Inc.

02.2023 - 10.2023

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Promoted store promotions and incentive programs to increase overall sales revenue.

Kitchen Manager

Taqueria El Sol

08.2002 - 02.2018

Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Checked and tested foods to verify quality and temperature.
Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
Calculated prices of ingredients to monitor food costs and control expenses.
Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
Boosted team morale and performance through effective leadership and training programs.

Summary

Overview

Work History

Lead Line Cook

Server

Cashier

Kitchen Manager

Education

Skills

Languages

Timeline

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