Leydi Ordonez
El Paso,TX
Summary
Dedicated Medical Front Desk Receptionist with proven experience in providing exceptional patient care and administrative support in fast-paced healthcare environments. Skilled in managing appointment scheduling, insurance verification, and maintaining accurate medical records using EMR systems. Adept at multitasking, ensuring compliance with HIPAA regulations, and delivering a welcoming and professional experience for all patients.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
LASIK Cornea and Cataract Specialty Center
10.2018 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Medical Receptionist-Supervisor
Westwind Pediatric Clinic
01.2013 - 10.2018
- Supervised medical receptionist team, providing guidance and support to ensure quality service.
- Coordinated insurance verification processes, streamlining billing procedures to increase accuracy and reduce denied claims.
- Streamlined appointment scheduling for increased efficiency and patient convenience.
- Enhanced the patient experience with a warm, welcoming environment and professional demeanor.
- Developed strong relationships with patients through consistent professionalism and compassionate care during interactions at the front desk area.
- Ensured a clean and organized work environment by performing regular audits of reception areas.
- Provided exceptional customer service by addressing patient concerns promptly and courteously.
- Organized office supply inventory for optimal cost control while maintaining adequate stock levels for smooth daily operations.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
Medical Biller And Coder - Medical
Anamarc
Santa Teresa, NM05.2009
Skills
- Front desk operations
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Insurance verification
- Payment collection
- EMR / EHR
- Medical office procedures
- Insurance verifications
- Co-payment collection
- Customer service
Timeline
Medical Receptionist
LASIK Cornea and Cataract Specialty Center
10.2018 - Current
Medical Receptionist-Supervisor
Westwind Pediatric Clinic
01.2013 - 10.2018
Medical Biller And Coder - Medical
Anamarc
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