Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leydi Perez Ramirez

Yonkers,NY

Summary

Dynamic Youth Care Worker with a proven track record at Rising Ground Services, skilled in behavior management and multicultural sensitivity. Successfully implemented conflict resolution strategies, enhancing emotional development for at-risk youth. Committed to fostering a safe environment while collaborating with multidisciplinary teams to achieve individualized care goals.

Overview

18
18
years of professional experience

Work History

Youth Care Worker

Rising Ground Services
07.2022 - Current
  • Facilitated daily recreational activities to promote social skills and emotional development.
  • Supported individualized care plans by monitoring behavior and documenting progress.
  • Collaborated with multidisciplinary teams to address youth needs and enhance service delivery.
  • Implemented conflict resolution strategies to de-escalate challenging situations effectively.
  • Engaged in regular training to improve knowledge of trauma-informed care practices.
  • Maintained a safe environment by adhering to safety protocols and emergency procedures.
  • Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • Improved communication skills among youths by encouraging group discussions and collaborative projects.

Secretary

Mexicana Car Service
01.2012 - 01.2016
  • Managed scheduling and appointment coordination for efficient office operations.
  • Supported daily administrative tasks, enhancing workflow efficiency across departments.
  • Greeted clients and visitors, providing exceptional customer service at all times.
  • Handled incoming communication, prioritizing messages for timely responses.

Cashier

Sams Club Distribution
01.2014 - 11.2016
  • Processed transactions efficiently using point-of-sale system, ensuring accuracy in cash handling.
  • Assisted customers with inquiries and product selection, enhancing overall shopping experience.
  • Maintained cleanliness and organization of checkout area, promoting a welcoming environment.
  • Collaborated with team members to streamline service operations during peak hours.
  • Monitored inventory levels at cash register, alerting management of shortages or discrepancies.
  • Trained new employees on register operations and customer service protocols, fostering a supportive team culture.
  • Resolved customer complaints promptly, contributing to increased satisfaction and loyalty.

Team Leader

Sams Club Distribution
01.2014 - 11.2016
  • Supervised team operations to ensure compliance with safety and quality standards.
  • Coordinated daily activities to optimize workflow and meet distribution targets.
  • Trained new team members on processes, equipment usage, and safety protocols.
  • Implemented inventory management practices to enhance accuracy and efficiency.
  • Monitored performance metrics to identify areas for process improvement.
  • Collaborated with management to streamline operations and improve service delivery.
  • Conducted regular team meetings to communicate goals and address challenges.
  • Assisted in resolving operational issues promptly to maintain productivity levels.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Sales Associate

Sin Dulce Bakey
01.2009 - 06.2012
  • Assisted customers with product selection and provided exceptional service to enhance shopping experience.
  • Maintained inventory accuracy through regular stock checks and organized product displays.
  • Executed daily cash handling procedures, ensuring accurate transactions and balanced registers.
  • Collaborated with team members to meet sales goals and improve store performance.

Cashier

99 Cent Store
01.2007 - 06.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Implemented best practices for transaction processing, reducing wait times for customers significantly.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

GED -

Pearls Hawthorne
Yonkers

Skills

  • Youth supervision
  • Multicultural sensitivity
  • Self-care techniques
  • Behavior management
  • Mandated reporting
  • Boundaries establishment

Languages

Spanish
Native or Bilingual

Timeline

Youth Care Worker

Rising Ground Services
07.2022 - Current

Cashier

Sams Club Distribution
01.2014 - 11.2016

Team Leader

Sams Club Distribution
01.2014 - 11.2016

Secretary

Mexicana Car Service
01.2012 - 01.2016

Sales Associate

Sin Dulce Bakey
01.2009 - 06.2012

Cashier

99 Cent Store
01.2007 - 06.2009

GED -

Pearls Hawthorne

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