Leydis Pino

Front Office Manager

Cintas Health Center

Miami, FL

06.2015 - 03.2024

Greeted customers warmly and made them feel welcome.
Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Assisted with scheduling appointments for clients and visitors.
Maintained an organized reception area and ensured that all guests were attended to promptly.
Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Performed data entry into computer systems to maintain accurate records of customer information.
Provided administrative support such as filing documents, photocopying and scanning materials.
Assisted with preparing reports, presentations and other documents as requested by management staff.
Handled cash transactions accurately, balancing the register at the end of each shift.
Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Verified identity documents for new customers before opening accounts in accordance with company policies.
Monitored visitor access control systems including issuing identification badges when necessary.
Coordinated travel arrangements for employees and visitors when required.
Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Updated customer information in databases regularly to ensure accuracy of records.
Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.