LEYDY GOMEZ
PIEDRAS NEGRAS
Summary
Dynamic 911 Communications Officer with proven crisis management skills at Wise County Sheriff's Office. Expert in effective communication and active listening, streamlining reporting processes to enhance response accuracy. Demonstrated ability to support distressed callers while providing vital information to first responders, ensuring safety and timely assistance in high-stress situations.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 COMMUNICATIONS OFFICER
WISE COUNTY SHERFFS OFFICE
01.2024 - Current
- Managed crisis communications, effectively
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Streamlined reporting process, contributing to more accurate and timely exchange of information between dispatch and field units.
- Supported emotional well-being of callers, providing reassurance and instructions until help arrived.
TEACHERS AIDE
BRIDGEPORT ISD
09.2018 - 09.2022
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Completed daily reports on attendance and disciplinary performance.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Mentored and tutored individual students needing additional help.
- Taught courses under guidance of senior instructors.
- Paraprofessional -worked alongside with children in a variety of disabilities. Supervise and manage morning routine including hygiene, breakfast and transition to school. Assist teacher in classroom setting by working with small groups teaching reading and spelling, math, history, and science. Respond to crisis for other units as needed.
Education
High School Diploma -
BRIDGEPORT HIGH SCHOOL
Bridgeport, TX05-2010
Skills
- Corporate communications
- Crisis management
- Translation services
- Problem-solving
- Strategy development
- Data entry
- Crisis communications
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Active listening
- Effective communication
Certification
- Licensed 911 Communications Officer - Jan, 2024-current
- Training - Fire Service Dispatch 08/27/2024
- Amber Alert Training - 03/04/2024
- DPS - TCIC/TLETS Access Course - 03/01/2024
- CPR - 01/18/2024
Languages
Spanish
Native or Bilingual
Timeline
911 COMMUNICATIONS OFFICER
WISE COUNTY SHERFFS OFFICE
01.2024 - Current
TEACHERS AIDE
BRIDGEPORT ISD
09.2018 - 09.2022
High School Diploma -
BRIDGEPORT HIGH SCHOOL
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