Leykin Garner
Aurora,CO
Summary
Hardworking and reliable individual with strong ability in attention to detail and multi tasking. Offering, excellent Communication (Verbal, Written) & Listening. With the ability to remain poised in stressful situations. Highly organized, proactive and punctual with team-oriented mentality.
Overview
8
8
years of professional experience
Work History
Solution Center Coordinator
Estes Express
2022.02 - 2024.02
- Responds to requests for transactional rates for time critical guaranteed shipments from external and internal customers via voice, email, E-Net and MyEstes
- Prices shipments using electronic rating tools, manually calculates cost, determining distance between locations by reading maps and considering other influencing factors such as weather, terrain, etc., then adds the appropriate profit margins to construct rates. Successful execution of shipment and achievement of target profit margins are dependent on the accuracy of the sales coordinators calculations
- Processes inquiries of all kinds related to time critical guaranteed quotes, tracking, bookings, revenue adjustments, document & record retention & retrieval and deliveries as part of a team located in the Estes Solutions Center, and remote locations
- Ensures positive customer experience when resolving challenging or complex problem providing a “Win-Win” for the customer and Estes
- Provides support, instruction and guidance to terminal operations, field sales and corporate departments’ team members relating to time critical guaranteed services
- Recognize and change work priorities based on current business needs. Be able to evaluate priorities using tools available that measure phone calls, emails, shipments and other business tasks. Escalate issues when needed to appropriate leads and/or management
DISPATCHER CLERK
Estes Express
2016.05 - 2022.02
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of 20-50 fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Gathered and organized materials to support operations.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered customer requests with information about product availability, shipping information and status updates.
- • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Education
High School Diploma -
William C Hinkley High School
Aurora, CO05.2012
Skills
- Scheduling Coordination
- Attention to detail
- Dispatch Coordination
- Data Entry
- Route Navigation
- Prioritizing calls
- Work Order Management
Timeline
Solution Center Coordinator
Estes Express
2022.02 - 2024.02
DISPATCHER CLERK
Estes Express
2016.05 - 2022.02
High School Diploma -
William C Hinkley High School
Similar Profiles
James BanksJames Banks
Dock Forklift Driver at Estes ExpressDock Forklift Driver at Estes Express
Bryan GallegosBryan Gallegos
Cherry Picker Operator at Estes ExpressCherry Picker Operator at Estes Express
Joseph MarshallJoseph Marshall
Truck Driver at Estes ExpressTruck Driver at Estes Express