Leyla Bolkan
Woodland,CA
Summary
My name is Leyla Bolkan, and I am a student at the University of California, Irvine. At European Wax Center, I worked as a Front Desk Associate, developing strong customer service, organization, and communication skills in a fast-paced environment. I managed appointment scheduling, supported daily operations, and promoted services and products to enhance the client experience.
Overview
1
1
year of professional experience
Work History
Front Desk Associate
European Wax Center
Tustin, CA
10.2024 - Current
- Delivered exceptional customer service by greeting guests, checking them in/out, and addressing inquiries
- Managed appointment scheduling, cancellations, and confirmations
- Educated clients on services, skincare products, and promotions, enhancing retail sales and client retention.
- Maintained a clean, welcoming lobby environment
- Accurately processed payments and maintained records of daily financial transactions.
- Handled multi-line phone systems, responded to emails, and coordinated with waxing specialists to ensure smooth service flow.
Education
Bachelor of Arts - International Studies
University of California, Irvine
Irvine, CA06-2027
Skills
- Communication Skills
- Attention to Detail
- Time Management
- Team Collaboration
- Customer service
Affiliations
GIVE Volunteers- GIVE Ambassador
Luang Prabang, Laos | July 2024
- Volunteered on permaculture projects in Sop Chem that focused on Asset Based Community Development
- Learned about wildlife conservation efforts in Laos and volunteered on enrichment and nutrition programs at a local wildlife sanctuary, Free the Bears
- Collaborated with peers to develop curriculum materials in teaching English to local children and adults
Philanthropy Member – Tri Delta Sorority
St. Jude Children’s Research Hospital Partnership | University of California, Irvine
January 2025 – present
- Actively supported Tri Delta’s national philanthropic partnership with St. Jude Children’s Research Hospital through fundraising, event planning, and community outreach.
- Helped organize campus-wide events such as Delta House of Pancakes, Delta Dodgeball, and the Sincerely Yours letter-writing campaign, raising awareness and funds for pediatric cancer research in support of St. Jude Children’s Research Hospital.
Timeline
Front Desk Associate
European Wax Center
10.2024 - Current
Bachelor of Arts - International Studies
University of California, Irvine
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