LEYLA GHAFOURI
Laguna Niguel,CA
Summary
Accomplished Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Strong leader and problem solver. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
18
18
years of professional experience
Work History
ASSISTANT STORE MANAGER
Tommy Bahama
05.2014 - Current
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Visual Merchandising. Rotated merchandise and displays to feature new products and promotions.
- Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
- Scheduling and Payroll.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Department Supervisor
Saks Fifth Avenue
10.2010 - 05.2014
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Mentored junior staff members to develop their skills and advance within company, increasing overall productivity and team performance.
- Built and designed large displays weekly to promote specific products.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Collaborated with other departments to improve interdepartmental communication, promoting cohesive organizational culture focused on achieving common goals.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Communicated with managers of other departments to maintain transparency.
- Submitted reports to senior management to aid in business decision-making and planning.
STORE MANAGER
JBB Design
01.2006 - 09.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Organized special events such as seasonal sales promotions to drive foot traffic into store and increase sales opportunities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
AA BUSINESS MANAGEMENT -
Long Beach State University
Long Beach, CASkills
- Microsoft Office (10 years)
- Excel (6 years)
- Bilingual Farsi / English
- Operations & Systems Management
- Visual merchandising and styling
- Strong Multi-tasking
- Leadership / Team Building
- Strong Problem Solving
- Team Building and Leadership
- Mentoring and Coaching
Timeline
ASSISTANT STORE MANAGER
Tommy Bahama
05.2014 - Current
Department Supervisor
Saks Fifth Avenue
10.2010 - 05.2014
STORE MANAGER
JBB Design
01.2006 - 09.2010
AA BUSINESS MANAGEMENT -
Long Beach State University