Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Leyla Hernandez

Dacula,Georgia

Summary

Hardworking and efficiency-driven professional with advanced communication and project management abilities developed several years of experience in office settings. Manage all documentation, recordkeeping and organizational needs to support several-person team of agents. Efficiently track open listings, coordinate contracts and prepare new marketing materials.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Real State Assistant

Dayana Osorio
Norcross, GA
01.2022 - 12.2023
  • Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.
  • Greeted clients upon arrival at office and assisted them in completing paperwork necessary for their real estate transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Created detailed reports outlining problem solving techniques used in specific cases.

Quality Control Manager

Suzana's warehouse
Norcross, GA
02.2018 - 07.2021
  • Developed and implemented Quality Control policies and procedures.
  • Conducted internal audits to ensure compliance with ISO 9001 standards.
  • Reviewed customer complaints and took corrective action when necessary.
  • Trained staff on quality control principles, techniques, and processes.
  • Verified shipping documents for accuracy.
  • Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.

John and Josh and Associates

Susan Smith
Lawrenceville, Georgia
07.2015 - 12.2018
  • Greeted customers and provided prompt, courteous service.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Maintained accurate records of customer interactions and transactions.
  • Facilitated payment processing for premium payments and renewals.
  • Responded promptly to emails and phone calls from customers seeking assistance.

Customerservice/Sales Associate

El Dorado Furniture
West Palm Beach, FL
07.2012 - 02.2015
  • Processed substantial volume of cash transactions
  • calling credit to process customer application explain to them the contract
  • Coordinated with vendors to source unavailable components
  • Coordinated with truck drivers during stops to contact clients ensuring issues were addressed.
  • Guided customers in choosing furniture tailored to their design tastes, budgets, and lifestyles
  • Maintained and met weekly performance metrics

Education

Associate of Business Administration - Backing And Pastry

Lincoln College of Technology
Florida
02-2014

High School Diploma -

John I Leonard High School
Greenacres
06-2012

Sales Certificate -

EL Dorado University
Florida
03-2012

Notary Public -

Deputy Clerk of Superior Court
Lawrenceville, GA

Skills

  • Customer Service Representative
  • Marketing
  • Spanish/English translation
  • Relationship Building
  • Multitasking proficiency
  • Computer Skills
  • Data entry proficiency
  • Scheduling expertise
  • Document evaluations
  • Policy Renewals

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Notary Public
  • Sales Education program
  • HACCP Certificate

Timeline

Real State Assistant

Dayana Osorio
01.2022 - 12.2023

Quality Control Manager

Suzana's warehouse
02.2018 - 07.2021

John and Josh and Associates

Susan Smith
07.2015 - 12.2018

Customerservice/Sales Associate

El Dorado Furniture
07.2012 - 02.2015

Associate of Business Administration - Backing And Pastry

Lincoln College of Technology

High School Diploma -

John I Leonard High School

Sales Certificate -

EL Dorado University

Notary Public -

Deputy Clerk of Superior Court

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Leyla Hernandez