Leyla Hernandez Torres
Tampa,FL
Summary
Dynamic and results-oriented professional with demonstrated experience in sales and customer service. Passionate about achieving goals and exceeding expectations. Driven by the challenge of driving growth and building strong customer relationships.
Overview
1
1
Certification
Work History
Customer service and Sales
Loli’s Mexican Craving
- Proven ability to deliver exceptional customer service, ensuring positive experiences and satisfaction
- Strong communication skills, both verbal and written, to effectively interact with customers and colleagues
- Proficient in handling customer inquiries, resolving issues, and providing product information or recommendations
- Experience in processing sales transactions accurately and efficiently using POS systems
- Ability to identify customer needs and upsell or cross-sell products and services to enhance sales
- Excellent problem-solving skills to address customer concerns and achieve quick resolutions
- Detail-oriented with a focus on maintaining accurate records and documentation
- Team player with the flexibility to adapt to different roles within the customer service and sales environment
Order filler
Wal-Mart Associate Inc.
01.2024 - 05.2024
- Proficient in accurately picking and packing orders according to pick tickets and packing slips
- Familiarity with operating material handling equipment such as pallet jacks, forklifts, and cherry pickers
- Attention to detail in verifying product quantities, descriptions, and quality to ensure order accuracy
- Ability to work efficiently in a fast-paced environment while maintaining high standards of productivity and safety
- Strong organizational skills to prioritize tasks and manage time effectively to meet deadlines
- Excellent teamwork and communication skills to collaborate effectively with colleagues and supervisors
- Adaptability to handle changing priorities and willingness to learn and apply new skills as required
Education
Bachelor's Degree - Economics
University of Camaguey, Cuba
06.2022
Hight School Degree -
Hight school of Camaguey, Cuba
01.2009
Skills
- Core Data Services
- Voice of Customer
- Case tracking and follow up
- Marketing and Sales Abilities
Certification
- Advanced skills in Microsoft Office
- Problem-solving skills and ability to make decisions under pressure.
- Proficiency in Spanish, English.
Languages
Español
Native or Bilingual
Timeline
Order filler
Wal-Mart Associate Inc.
01.2024 - 05.2024
Customer service and Sales
Loli’s Mexican Craving
Bachelor's Degree - Economics
University of Camaguey, Cuba
Hight School Degree -
Hight school of Camaguey, Cuba
- Advanced skills in Microsoft Office
- Problem-solving skills and ability to make decisions under pressure.
- Proficiency in Spanish, English.
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