EPIC
Medical Administrative Assistant
Keck Medicine Of USC
02.2022 - Current
Hi, I’m
Leyla Leiva
Van Nuys,CA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and customer service. Ready to bring 15 years of relevant work experience to your team.
Work History
Keck Medicine Of USC
Medical Administrative Assistant
02.2022 - Current
Job overview
- Assisted with insurance verification and billing tasks, ensuring timely reimbursements and minimizing errors.
- Conducted Telehealth appointments
- Obtained pre-authorization from insurance companies ahead of medical services.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Used Cerner to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported physicians during examinations by obtaining vital signs and recording pertinent medical history information for accurate diagnoses.
- Provided compassionate care to patients by promptly addressing concerns and answering questions regarding their treatment plans.
- Maintained accurate medical records, contributing to improved patient care and safety.
IHSS In Home Support Services
Administrative Assistant
02.2017 - Current
Job overview
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Educated clients about health insurance coverage options, benefits and costs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with insurance verification and billing tasks, ensuring timely reimbursements and minimizing errors.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
UCLA Health
Administrative Specialist
12.2020 - 06.2022
Job overview
- Processed medical insurance claims and payments.
- Conducted Telehealth appointments.
- Assisted with medical coding and billing tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Used Epic to schedule appointments for doctor visits and procedures.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed patient check-in/check-out processes efficiently, ensuring smooth transitions between appointments while maintaining privacy standards.
- Scheduled diagnostic tests for patients as ordered by physicians while coordinating transportation when necessary, ensuring timely completion without disruption to treatment plans.
Education
University of Antelope ValleyLancaster, CA
Associate of Science from Medical Assistant
06.2008
Skills
- Medical Terminology
- Records Administration
- Data Entry
- Appointment Scheduling
- Epic
- Cerner
- Microsoft Outlook
- Administrative Support
- Documentation and Reporting
- Customer Service
- Excel Spreadsheets
- Spanish Fluency
- Health Insurance Verification
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
CERNER
Timeline
Administrative Specialist
UCLA Health
12.2020 - 06.2022
Administrative Assistant
IHSS In Home Support Services
02.2017 - Current
University of Antelope Valley
Associate of Science from Medical Assistant