Leyla M. Cabrera
Houston,TX
Summary
Customer service oriented and skilled with greeting customers and maintaining high-volume office environments as efficiently needed. I have been recognized for my skills in multitasking and fast-paced environments with expertise in providing customers with care, respect, and a smile.
Overview
8
8
years of professional experience
Work History
Bilingual Customer Service Representative
Si Environmental
11.2024 - Current
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Set up customer accounts using the AVR website efficiently.
- Supported customers in establishing new water services.
Secretary
C&L Landscaping Trees
02.2020 - 03.2024
- Answer phones and take messages for upcoming appointments
- Consistently provide excellent to customers and vendors
- Assist in providing ideas to customers regarding landscaping
- Pay bills and mail out invoices
- Make deposits
Receptionist Contractor
Gastar Exploration
05.2018 - 01.2020
- Provided pleasant customer service to all incoming clients and customers
- Assisted office manager with the distribution of incoming mail
- Dated and sorted mail and packages to the appropriate receiver
- Answered, took messages, and routed telephone calls to employees
- Stocked the refrigerator and ensured all kitchen supplies were ordered and available for the employees
- At the end of the day, I cleaned the kitchen area and restocked for the next morning
Secretary
RAM Disposal Services
04.2017 - 05.2018
- Answered phones and distributed messages
- Consistently provide customer assistance and excellent customer service
- Assisted in providing ideas to customers regarding landscaping
- Mailed out and paid invoices
- Kept office together and organized
- Stocked office and kitchen supplies
Education
Diploma - undefined
Texas Virtual Academy At Hallsville
01.2020
Skills
- Bilingual – Read, Translate, and Write Spanish
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Front Desk/Receptionist
- QuickBooks
- AVR
- Lexi’s Nexis
- Problem Solver
- Home and Flower/Party Designer
- Child Care (infant & toddler)3 years
Timeline
Bilingual Customer Service Representative
Si Environmental
11.2024 - Current
Secretary
C&L Landscaping Trees
02.2020 - 03.2024
Receptionist Contractor
Gastar Exploration
05.2018 - 01.2020
Secretary
RAM Disposal Services
04.2017 - 05.2018
Diploma - undefined
Texas Virtual Academy At Hallsville
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