Leyla Ohanian
Los Angeles,CA
Summary
Detailed Loss Prevention professional offering a proven history of developing programs to mitigate corporate theft, loss, and waste. This is accomplished by conducting data-driven investigations, having open and transparent conversations with staff, including multiple viewpoints in decision-making, and keeping an open mind from start to finish. A driven and dedicated professional with 12 years of hiring and development expertise who employs unique and customized investigative and communication skills to acquire information and evidence. A leader who empowers managers to make decisions for their shops by providing them with effective tools and training, which allows us to minimize losses, protect the brand, and increase profit.
Overview
12
12
years of professional experience
Work History
North American Loss Prevention Manager
Lush Fresh Handmade Cosmetics
01.2017 - Current
- Lead, developed, and implemented Loss Prevention program for Retail business that decreased cash and product losses while embracing the Lush culture and exceptional customer service across 260+ retail shops in USA and Canada.
- Provide support, training, and direction to shop management teams and Retail Support members on all areas of Loss Prevention.
- Complete loss investigations and interviews in theft cases.
- Create, analyze, and monitor exception reporting to detect potential loss and fraudulent activity. Create actionable items based on findings.
- Build and regularly evaluate Loss Prevention guidelines, write and implement policies and procedures and best practices for all North American Shops
- Identify, implement, and monitor physical security projects. Such as Security Alarm installation and monitoring, Safe Audits, Video
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Created and maintained records of security incidents and investigations.
- Developed and launched a loss-prevention program.
- Liaised with law enforcement and security personnel in issue investigation.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Developed comprehensive emergency response plans for various scenarios, enhancing overall safety within the store premises.
- Participated in regional loss prevention meetings to stay up-to-date on industry trends and best practices for safeguarding business assets effectively.
- Performed thorough cash audits and deposit investigations.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
West Coast Regional Manager
Lush Fresh Handmade Cosmetics
05.2013 - 01.2017
- Executed visits to 20+ locations, spend time on the sales floor, identify opportunities, coaching and motivate the sales staff
- Developed Store Managers , Assistant Managers and shop staff to build their business and brand awareness using existing resources and tools
- Recruited strong talent pool in the region of store managers, managers-in-training and future managers: maximize retention, minimize turnover and optimize the shop's sales
- Ensure the proper and timely execution of LUSH campaigns, merchandizing, new product launches, training and other brand initiatives
- Partnered cross functionally with various department within the business to support other areas of the organization
- Mentored and trained a high-performing team of sales representatives to exceed targets consistently.
- Spearheaded innovative projects aimed at promoting the company''s products within the region, increasing market penetration significantly.
- Negotiated favorable contracts with vendors, ensuring cost-effective procurement and inventory management.
- Fostered an open-door policy encouraging transparency among employees while addressing their concerns promptly.
- Championed change management efforts during organizational restructuring, maintaining productivity levels amid transitions.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Defined revenue and sales targets and motivated staff to exceed expectations.
- Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
- Led regular meetings with staff members to review performance data, discuss challenges, and set actionable goals that aligned with company objectives.
Transition Manager
Lush Fresh Handmade Cosmetics
06.2012 - 04.2013
- Leveraged strong analytical skills to identify inefficiencies in existing processes and recommend solutions for optimization in over 250 locations
- Fostered a positive work environment by addressing employee concerns promptly and proactively managing resistance to change.
- Led change management efforts by providing training, support, and guidance to affected employees throughout the transition process.
- Conducted post-transition assessments to identify areas for improvement and implement necessary adjustments for future projects.
- Established clear communication channels between all stakeholders involved in a transition, fostering a collaborative environment conducive to success.
- Developed comprehensive training materials to support staff during organizational changes.
- Coached team members on effective problem-solving techniques, resulting in more efficient decision-making during transitions.
- Enhanced team productivity by facilitating cross-functional collaboration and communication during change initiatives.
- Managed change among staff to achieve buy-in and cooperation and overcome resistance.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines, and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Created measurable and sustainable action plans for improvement with each transition shop visit
- Professionally handled sensitive issues and led difficult conversations
- Monitored the performance of shops visited after the initial visit was complete to hold the acting managers accountable for their progress
Education
MBA - Organizational Leadership
Southern New Hampshire University
Hooksett, NH02.2024
Bachelor of Science - Criminal Justice
California State University - Los Angeles
Los Angeles, CA06.2015
Skills
- Security Systems Management
- Workplace Safety
- Leadership
- Policy Development & Enforcement
- Audit, Investigations and Interviews
- Loss prevention strategies & Inventory Control
- Operational Analysis and Cost Reduction
- Law Enforcement Collaboration
- Teamwork and Collaboration
- Problem-Solving & Decision- Making
- Effective Communication and Active Listening
- Adaptability and Flexibility
- Relationship Building
- Staff Development and Training
Languages
Armenian
Professional Working
Russian
Professional Working
Projects
- Streamlining Store & Office Supplies Program: Cost Reduction of Over $2M PY
- Improving Banking Process for Retail Stores: Cost Reduction of Over $100K PY
- Linen Program Review: Cost Reduction of over $500K PY
Timeline
North American Loss Prevention Manager
Lush Fresh Handmade Cosmetics
01.2017 - Current
West Coast Regional Manager
Lush Fresh Handmade Cosmetics
05.2013 - 01.2017
Transition Manager
Lush Fresh Handmade Cosmetics
06.2012 - 04.2013
MBA - Organizational Leadership
Southern New Hampshire University
Bachelor of Science - Criminal Justice
California State University - Los Angeles
Similar Profiles
Ritu JainRitu Jain
Sales Assistant at Lush Fresh Handmade CosmeticsSales Assistant at Lush Fresh Handmade Cosmetics
Rose BaumanRose Bauman
Store Manager at Lush Fresh Handmade CosmeticsStore Manager at Lush Fresh Handmade Cosmetics
Elbira (Ellie) LopezElbira (Ellie) Lopez
Store Manager at Lush Fresh Handmade CosmeticsStore Manager at Lush Fresh Handmade Cosmetics