LEYLA SAHAL
Minneapolis,MN
Summary
Focused professional adept at planning, directing and maintaining continuous operations in various departments. Applying creative and analytical approach to operations for continuous process improvements. Skilled at identifying or anticipating problems and providing solutions. Proven knowledge of data collection and analysis, case management, and client relations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Complex Health Scheduler
U Of M Physicians
08.2023 - 04.2024
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Streamlined project timelines through close collaboration with cross-functional teams and stakeholders.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Community Resource Specialist
Briva Health
10.2020 - 01.2022
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Participated in daily morning meetings on a team of 5-10 people to coordinate daily projects and assignments
- Attending weekly meetings with related organizations and state agencies
- Collaborated with developers and product management team to assess project outcomes and prioritize future program needs
- Manage and assign daily tasks to a team of 5+
- Contributed to development and examination of project policy/procedures
- Trained onboarding staff on company software, documents, resources, and collaborations
- Managed incoming calls and directed to proper staff
- Provided team support in all areas from handling calls, communication, training, researching, and testing
- Sent out over 1000+ consumer marketing calls and texts
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Led projects and analyzed data to identify opportunities for improvement
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
- Developed and maintained courteous and effective working relationships.
Instructor
Pioneers Academy
08.2019 - 12.2019
- Met parents and school governors: manage classroom behavior of students, methodically provide concrete lessons, simplify lesson plans in line with curriculum objectives, demonstrate 80% of students at mastery level
- Provide differentiated instruction to address student needs
- Contributed to the creation of a cohesive school environment to ensure student safety and learning
- Collaborated with colleagues, administrators, and parents to utilize the 'whole child' framework
- Coordinated presentations for customers and project members to detail project scope, progress, and results
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
- Counseled departmental leaders to determine issues and deliver solutions to individualized problems and concerns
- Kept projects on schedule by managing deadlines and adjusting workflows.
Instructor
Stevens Elementary
09.2018 - 12.2018
- Collected data of students' knowledge and progress in core subjects
- Collaborated with a team of 5-10 people to plan and coordinate student activities
- Spoke with families to promote parent involvement; provided written classroom reports
- Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences
- Collaborated with other faculty and staff to promote rigorous learning opportunities, general well-being of school and collective interest of staff and student body
- Created, managed, and participated in a variety of learning environments and activities to support opportunities for students to develop full potential and achieve learning objectives.
Family Project Coordinator/Instructor
Kaleidoscope Place
09.2011 - 01.2013
- Provided classroom activities to enhance students' math, reading, and writing skills
- Engaged students in behavioral management by focusing on student social developments
- Facilitated parent/teacher connections and contact for the entire organization
- Collaborated with adults and children to provide a safe and educational experience
- Monitored and assessed understanding of difficult concepts and adjusted lessons accordingly
- Met with students, parents, and administrators to address and resolve students' behavioral and academic issues
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Conducted research, gathered information from multiple sources, and presented results.
Education
M.Ed. - Elementary (K-6)
Augsburg University
Minneapolis, MN05.2019
Bachelor of Arts - Political Science, Public Policy, PreLaw
Augsburg University
Minneapolis, MN05.2013
Skills
- SCRUM projects management life cycle
- Communication
- Conflict resolution
- Public Speaking
- Data entry
- Research
- Decision-making
- Time management
- Logistics Operations
- Team leadership and direction
- Customer and personnel training
- Professional writing
- Emotional intelligence
- Bilingual: Somali and English
- Teachable
- Adaptable
- Privacy/Integrity oriented
Certification
- Certified Scrum Master(CSM)
- K-6 Elementary License
Accomplishments
- MN Congressional Hearing Advocate: Increase Teachers of Color Hearing (2019): Urged council members to support legislation that increased funding for teachers of color preparation programs.
- MNEducation Equity Partnership Guest Speaker(2019): Participated/spoke about classroom engagement for at risk students and families.
- Hopkins School District Guest Speaker(2019): Discussed how Hopkins school district educators, administrators and staff can empower at risk students and families.
- Service To Learning Project (January-May 2019): Improved Service to Learning Project program goals, experience, policy and procedures. Organized and conducted weekly meetings with 15+ prospective educators to discuss program experiences and help make connections with educational content. Supported senior managers in delivery project objectives. Ensuring that project documents are complete, current and appropriately stored. Created Program booklet for future participants and program developers.
- Literature Review Research Project (2019): Conducted review and quantitative analysis of culturally relevant pedagogy literature. Mastered research databases to find relevant materials. Produced concise and effective analysis of various research methodologies and findings.
Timeline
Complex Health Scheduler
U Of M Physicians
08.2023 - 04.2024
Community Resource Specialist
Briva Health
10.2020 - 01.2022
Instructor
Pioneers Academy
08.2019 - 12.2019
Instructor
Stevens Elementary
09.2018 - 12.2018
Family Project Coordinator/Instructor
Kaleidoscope Place
09.2011 - 01.2013
M.Ed. - Elementary (K-6)
Augsburg University
Bachelor of Arts - Political Science, Public Policy, PreLaw
Augsburg University