Leyla Sim
Midlothian,VA
Summary
I am a knowledgeable patient representative offering demonstrated skills in case management and service coordination. I have been known to expertly handle complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards, I am a highly-motivated individual with a desire to take on new challenges. I have been described as adaptable, reliable and adroit when working unsupervised or in a group setting, quickly mastering new skills to share with my colleagues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
National Spine and Pain Centers
Midlothian, VA
04.2021 - Current
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Organized and maintained patient charts with proper classification and filing systems.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Answered patient questions and fielded complaints to resolve issues.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Utilized technology and specialized software to maximize productivity.
Pharmacy Technician
Stony Brook University And Stony Brook Medicine
Stony Brook, NY
03.2020 - 03.2021
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Verified prescriptions and drug labels, documents and packages.
- Maintained proper storage and security conditions for drugs.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Liaised with nursing staff to prepare and administer prescribed medications to patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Transported pharmacy items, verifying proper documentation and delivery to authorized personnel.
Senior Waitress
Tommy's Place
Port Jefferson, NY
05.2011 - 09.2020
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
High School Diploma -
Earl L Vandermeulen High School
Port Jefferson, NY06.2010
Some College (No Degree) - Nursing
John Tyler Community College
Chester, VASkills
- Bookkeeping Support
- Evaluating Quality of Care
- Organized and Efficient
- Building Rapport and Credibility
- Organized and Detail-Oriented
- Providing Information and Resources
- Helpful and Service-Oriented
- Caring and Empathetic
- Detailed knowledge of the medical and pharmaceutical authorization process
Certification
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Certified Pharmacy Technician (CPhT)- Virginia
Languages
English
Native/ Bilingual
Spanish
Professional
Swedish
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Patient Services Coordinator
National Spine and Pain Centers
04.2021 - Current
Pharmacy Technician
Stony Brook University And Stony Brook Medicine
03.2020 - 03.2021
Senior Waitress
Tommy's Place
05.2011 - 09.2020
High School Diploma -
Earl L Vandermeulen High School
Some College (No Degree) - Nursing
John Tyler Community College
Similar Profiles
Hailey NewlinHailey Newlin
Patient Care Coordinator at National Spine and Pain CentersPatient Care Coordinator at National Spine and Pain Centers
Diana HernandezDiana Hernandez
Patient Service Coordinator/Surgery Scheduler at National Spine and Pain CentersPatient Service Coordinator/Surgery Scheduler at National Spine and Pain Centers
Anthony AlderAnthony Alder
Physician Assistant at National Spine and Pain CentersPhysician Assistant at National Spine and Pain Centers
Michelle PhillipsMichelle Phillips
Certified Clinical Medical Assistant at National Spine and Pain CentersCertified Clinical Medical Assistant at National Spine and Pain Centers
Nicholas RichmondNicholas Richmond
Emergency Recovery Coordinator/ Business Development Coordinator at Paul Davis of Greater RichmondEmergency Recovery Coordinator/ Business Development Coordinator at Paul Davis of Greater Richmond