Leyla Valenzuela
Downey,CA
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Director of Processing
Genesis Gold Group
11.2022 - Current
- Managed the IRA Department responsible for establishing IRA's for clients interested in purchasing precious meals
- Streamlined operational processes by implementing efficient workflow management strategies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored office workflow and administrative processes to keep operations running smoothly.
IRA Processor
Red Rock Secured
08.2021 - Current
- Assisted new clients with establishing IRA accounts, for the purpose of purchasing precious metals
- Assisted clients in funding their new accounts, via transfers or rollovers
- Maintained accurate records to enable processor activity and performance monitoring.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
Truck Dispatcher
Commodity Forwarders Inc.
09.2019 - 08.2021
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Wholesale Associate
Sydney Evan
05.2018 - 06.2019
- Maintained sales tracking reports to fulfill orders as received
- Streamlined the ordering process through close communication with clients and internal teams, ensuring accuracy and timely delivery of products.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
- Tracked customer and supply chain details for precise and timely fulfillment.
Legal Assistant
Law Offices Of Telleria And Telleria
05.2016 - 11.2017
- Managed high-volume workload while maintaining strict attention to detail on every task obtaining medical records and misc reports as needed for upcoming hearings / events
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Ran daily reports for all upcoming trials / events and coordinated with the Attorneys and Paralegals
- Put together physical copies of exhibits / reports for upcoming trials and events as requested by the legal team
Education
Associate of Arts - Business Administration
Santa Monica College
Santa Monica, CAHigh School Diploma -
MAGNET JOHN C FREMONT HIGH SCHOOL
01.2009
Skills
- Office Management
- Spreadsheet Management
- Prioritization
- Strong Problem Solver
- Workflow Optimization
- Data organization
- Multi-Line Phone Systems
- Microsoft Excel
- Microsoft Outlook
- Excellent Customer Service
- Bilingual
Timeline
Director of Processing
Genesis Gold Group
11.2022 - Current
IRA Processor
Red Rock Secured
08.2021 - Current
Truck Dispatcher
Commodity Forwarders Inc.
09.2019 - 08.2021
Wholesale Associate
Sydney Evan
05.2018 - 06.2019
Legal Assistant
Law Offices Of Telleria And Telleria
05.2016 - 11.2017
Associate of Arts - Business Administration
Santa Monica College
High School Diploma -
MAGNET JOHN C FREMONT HIGH SCHOOL
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