Leylani Figueroa
San Diego,CA
Summary
Productive leader in front office operations. Strongly knowledgeable office management, customer service, and administrative support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Assistant Front Office Manager
Loews Coronado Bay Resort & Spa
07.2023 - Current
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
- Contributed towards achieving budgetary targets set by senior management through effective cost control measures.
- Supervised payroll corrections for accuracy and duplications.
- Coached employees through day-to-day work and complex problems.
- Delivered written and verbal documentation.
Front Office Supervisor
Loews Coronado Bay Resort & Spa
09.2022 - 07.2023
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Coached employees through day-to-day work and complex problems.
- Resolved guest complaints professionally, resulting in higher levels of repeat business and positive feedback.
Lead Front Desk Agent
Glorietta Bay Inn
01.2019 - 09.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Executed positive demeanor to each and every visitor approaching front desk.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
- Streamlined check-in and check-out processes for improved guest experience.
- Updated information on promotional offers and packages regularly, maximizing revenue opportunities through upselling techniques.
Education
High School Diploma -
Mar Vista Senior High School
Imperial Beach, CA07.2021
Skills
- Front Office Operations
- Staff Training and Development
- Employee Supervision
- Opera Cloud
- SkyTouch OS
- Concierge services
- Listening Skills
- Guest check-in and out procedures
- Decision-making capabilities
- Guest Relations
- Attention to Detail
Additional Information
REFERENCES
Justin Nelson
(480)677-0862
Director of Front Office
Meredith Pelto
(906)361-7799
Front Office Manager
Joel Silva
(619)951-9985
Food and Beverage Outlets Manager
Raj Champaneri
(619)261-4531
Reservations Manager
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Front Office Manager
Loews Coronado Bay Resort & Spa
07.2023 - Current
Front Office Supervisor
Loews Coronado Bay Resort & Spa
09.2022 - 07.2023
Lead Front Desk Agent
Glorietta Bay Inn
01.2019 - 09.2022
High School Diploma -
Mar Vista Senior High School
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