Leylanie Escudero
New Haven
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
3
3
years of professional experience
Work History
Retail Store Manager
T-Mobile
10.2022 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Opened and closed store 6 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Created employee schedules to align coverage with forecasted demands.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed routine store inventories.
- Approved regular payroll submissions for employees.
Assistant Store Manager
T-Mobile
09.2021 - 10.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
High School Diploma -
New Haven Adult Education Center
06.2023
Skills
- Persuasive Negotiations
- Endurance Building
- Loss Prevention Goals Monitoring
- Managing Inventory Stock
- Shrinkage Prevention
- Money Transfer Systems
- Calendar and Scheduling Software
- Manage Employees
- Till Counting
- Thorough Knowledge of Product
- Recruitment and Training
- Store Reset and Recovery
- Retail Industry Experience
- Organize Inventory
- Sales Proficiency
- Cycle Counts and Audits
- Salesforce Software
- Customer Needs Assessments
- Product Assessments
- Team Leadership
- Time Management
- Good Communication Skills
- Scheduling and Time-Tracking
- Implementing Pricing Strategies
- Merchandise Promotion and Display
- Store Layouts
- Product Selection
- Spanish Speaking
- Team Player
- Plan Sales
- POS Inventory System Operation
- Sales Floor Organization
- Reporting and Performance Analysis
Timeline
Retail Store Manager
T-Mobile
10.2022 - Current
Assistant Store Manager
T-Mobile
09.2021 - 10.2022
High School Diploma -
New Haven Adult Education Center
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