Leyli Gil Lanuza
Kent,WA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
School Custodian
Seattle Public Schools, Contract
Seattle, WA
08.2019 - Current
- Engaged with diverse stakeholders including students, faculty, and visitors, ensuring their needs were met promptly and courteously.
- Managed and maintained cleanliness and functionality of classrooms, offices, and common areas, demonstrating attention to detail and adherence to safety protocols.
- Supported team members during special events or projects, contributing to the overall success of the team and event.
- Notified supervisors promptly of any maintenance issues or damages observed during cleaning assignments, facilitating timely repairs and ensuring a safe environment for users.
Manager
McDonald’s Restaurant
Renton, WA
08.2018 - Current
- Maintain restaurant operations to ensure efficiency, customer service, clean environment and quality service
- Supervise six employees – customer service/cashiers, food servers, maintenance staff
- Troubleshoot and provide maintenance for restaurant equipment
Preschool Age Teacher
New Birth Ministries
Seattle, WA
02.2013 - 03.2018
- Delivered quality preschool care for children between the ages of 1 and 4
- Collaborated on the creation and delivery of a comprehensive preschool Christian Curriculum for Children’s Ministry
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
Assistant Manager
Brown Bear Car Wash
Renton, WA
08.2012 - 03.2018
- Supervised daily operations of six employees including the scheduling shifts, assigning duties.
- Resolved customer complaints professionally in accordance with company policy.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Customer Service
Off The Wireless
Seattle, WA
08.2008 - 08.2010
- Managed inventory and stocked supplies
- Supported wireless mobile contracts
- Provided customer service and merchant verification
Education
High School Diploma -
Rainier Beach High School
Seattle, WA06-2009
Skills
- Punctuality
- Customer Service Management
- Responsible and Dependable
- Event Support
- Supply Management
- Team Collaboration
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Brown Bear Management Training Certification, 2016
- Boiler License
References
References available upon request.
Timeline
School Custodian
Seattle Public Schools, Contract
08.2019 - Current
Manager
McDonald’s Restaurant
08.2018 - Current
Preschool Age Teacher
New Birth Ministries
02.2013 - 03.2018
Assistant Manager
Brown Bear Car Wash
08.2012 - 03.2018
Customer Service
Off The Wireless
08.2008 - 08.2010
High School Diploma -
Rainier Beach High School
- Brown Bear Management Training Certification, 2016
- Boiler License
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