Leymi Parra Pena
Lawrence,MA
Summary
Customer-focused and safety-oriented professional with experience in customer service, quality control, and emergency response. Former member of the U.S. Army National Guard and trained paramedic assistant with a strong knowledge of safety procedures, teamwork, and crisis management. Proven ability to remain calm under pressure, follow strict protocols, and deliver high-quality service in fast-paced, multicultural environments. Passionate about ensuring passenger safety and comfort.
Overview
8
8
years of professional experience
Work History
Safety Committee Represetative
Monogram Foods
Haverhill, Massachusetts
07.2025 - Current
- Assisted in training new staff on company policies and procedures.
- promoted safety awareness and compliance among team members
- Set specific goals for projects to measure progress and evaluate end results.
- Assisted in maintaining a safe and organized workplace
Enlisted Soldier
National Guard Army
Lawrence, MA
12.2023 - Current
- Operated military vehicles and equipment following safety protocols and guidelines.
- Conducted physical training sessions to enhance team fitness and endurance.
- Trained in discipline, teamwork, and emergency procedures.
- Displayed sound judgment when making decisions under pressure or duress in both garrison and field environments.
- Interpreted maps using orienteering techniques to determine location of friendly forces and enemy positions.
- Inspected all weapons prior to use to ensure they were serviceable and safe to fire.
Quality Assurance Lead
Monogram Foods
Haverhill, Massachusetts
09.2022 - Current
- Conducted regular audits and inspections of production processes and facilities.
- Reviewed quality trends to prevent or reduce defects, determined problem causes and initiated actions for correction.
- Ensured compliance with quality and safety standards in food production.
- Followed strict procedures and regulations to maintain product safety.
- Identified and reported potential risks, contributing to a safe work environment.
Sales Associate
Dunkin' Donuts
Andover, Massachusetts
08.2024 - 10.2024
- Delivered fast, friendly, and professional customer service in a high-volume environment.
- Handled customer concerns calmly and efficiently.
- Worked as part of a team to ensure customer satisfaction and operational efficiency.
- Operated cash register and processed transactions accurately.
Customer Service Associate
Mini Market La Fe
Dominican Republic, Salcedo
06.2020 - 09.2022
- Assisted customers with purchases and inquiries.
- Maintained a welcoming environment, and handled transactions accurately.
- Resolved customer complaints using effective communication and problem-solving skills.
Paramedic Student
Firefighter Paramedic
Dominican Republic, Santo Domingo
04.2020 - 05.2020
- Assisted in patient assessment and critical care during emergency medical situations.
- Participated in training drills to enhance emergency response skills and teamwork.
- Supported paramedics during medical and rescue operations.
- Remained calm and effective under high-pressure situations
Independent Sales Representative
Independant
Dominican Republic , Santo Domingo
05.2018 - 01.2019
- Provided personalized customer service and product recommendations.
- Built strong relationships with clients and managed sales independently.
Education
High School Diploma -
Liceo Dr Dario Gomez
Santo Domingo DR05-2020
Skills
- Customer service excellence
- Emergency response and first aid
- Safety procedures
- Multicultural environment
- Emergency response coordination
- Effective communication
- Problem solving
- Decision making under pressure
- Cultural awareness
- Customer satisfaction measurement
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Safety Committee Represetative
Monogram Foods
07.2025 - Current
Sales Associate
Dunkin' Donuts
08.2024 - 10.2024
Enlisted Soldier
National Guard Army
12.2023 - Current
Quality Assurance Lead
Monogram Foods
09.2022 - Current
Customer Service Associate
Mini Market La Fe
06.2020 - 09.2022
Paramedic Student
Firefighter Paramedic
04.2020 - 05.2020
Independent Sales Representative
Independant
05.2018 - 01.2019
High School Diploma -
Liceo Dr Dario Gomez