Summary
Overview
Work History
Education
Skills
Timeline
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Leyna Tran

Pflugerville

Summary

A dynamic and detail-oriented professional with extensive experience in customer service and a proven track record of enhancing workflow and reducing errors. Bilingual in Vietnamese, I excel in guest engagement, complaint resolution, and ensuring positive customer experiences. With a strong background in the food service industry, I am dedicated to delivering personalized service that consistently exceeds customer expectations.

Known for my ability to adapt quickly and work collaboratively with teams, I effectively meet evolving needs while achieving outstanding results. I am reliable, organized, and skilled in multitasking, with a focus on maintaining safety and building positive customer relationships in any fast-paced environment.

Overview

3
3
years of professional experience

Work History

Hostess

Tian Tian Chinese Restaurant
05.2025 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Pharmacy Technician

CVS Pharmacy
05.2023 - 02.2025
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations..
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.

Bobarista

Bambu Desserts & Drinks
12.2021 - 01.2023
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards.
  • Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
  • Participated in inventory management tasks to ensure adequate stock levels for daily operations.
  • Controlled line and crowd with quick, efficient service.
  • Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
  • Provided personalized recommendations based on customer preferences or allergies, enhancing the overall experience.

Server

Fresh Bowl
11.2022 - 12.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.

Education

Bachelor Of Arts - Government

University of Texas At Austin
Austin, TX

High School Diploma -

John B. Connally High School
Austin, TX
05.2023

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Bilingual (Vietnamese)
  • Detail-oriented
  • Exceptional communication
  • Guest engagement
  • Complaint handling
  • Safe food handling
  • Menu memorization
  • Warm and friendly
  • Team player
  • Task prioritization
  • Organizational skills

Timeline

Hostess

Tian Tian Chinese Restaurant
05.2025 - Current

Pharmacy Technician

CVS Pharmacy
05.2023 - 02.2025

Server

Fresh Bowl
11.2022 - 12.2022

Bobarista

Bambu Desserts & Drinks
12.2021 - 01.2023

Bachelor Of Arts - Government

University of Texas At Austin

High School Diploma -

John B. Connally High School

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