Leyni Vasquez

Clifton,NJ

Overview

years of professional experience

Work History

Customer Service Representative

Conduent (Xerox Dominicana)

Santo Domingo, DR

09.2017 - 09.2018

Managed high call volumes during peak hours with professionalism and patience.
Provided feedback to management to improve processes and customer satisfaction initiatives.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Maintained high levels of professionalism while interacting with customers via phone or email.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Resolved customer complaints in a timely manner to ensure customer satisfaction.
Navigated through computer systems to review information and respond appropriately to callers.
Assisted customers with inquiries and resolved issues using communication skills.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Managed customer accounts and processed orders efficiently through internal systems.
Documented customer interactions accurately in the ticketing system for record-keeping.
Collaborated with team members to enhance service delivery and improve customer satisfaction.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Resolved customer complaints promptly and efficiently.
Utilized conflict resolution techniques to address customer complaints professionally.
Provided exceptional customer service to ensure customer satisfaction.
Maintained knowledge of products and services to offer accurate information to customers.
Answered customer inquiries and provided accurate information regarding products and services.
Conducted regular follow-up calls with customers after resolving their issues.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided excellent customer service to resolve customer complaints in a timely manner.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Maintained strong call control and quickly worked through scripts to address problems.
Engaged actively with callers, confirming or clarifying information and diffusing anger.
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Resolved technical issues for customers via phone and online support.
Documented troubleshooting steps in the customer service database.
Maintained accurate records of customer interactions in the call tracking database.

General Manager

Meidden Beauty Experience

Santo Domingo, DR

01.2016 - 08.2017

Oversaw daily operations of beauty services and retail environment.
Managed staff schedules to ensure optimal coverage and service quality.
Developed training programs for new employees in customer service techniques.
Coordinated inventory management and supply ordering for beauty products.
Led team meetings to discuss performance, goals, and service improvements.
Analyzed customer feedback to refine service offerings and enhance satisfaction.
Fostered a positive work culture through effective communication and team-building activities.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Trained employees on duties, policies and procedures.
Created schedules and monitored payroll to remain within budget.
Established and maintained effective communication with staff members to ensure efficient operations.
Administered employee discipline through verbal and written warnings.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Tracked monthly sales to generate reports for business development planning.
Built and maintained loyal, long-term customer relationships through effective account management.
Guided management and supervisory staff to promote smooth operations.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Ensured compliance with local health department regulations regarding food safety standards.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Develop politics and procedures to enhance productivity and customer service.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Formed and sustained strategic relationships with clients.
Forecasted customer demand to set prices or credit terms for goods or services.

Manager

Liu Beauty Lounge

Santo Domingo, DR

08.2013 - 12.2014

Supervised daily operations for beauty treatments and salon services.
Managed staff scheduling to ensure optimal coverage and service delivery.
Trained new employees on customer service standards and salon procedures.
Oversaw inventory management for beauty products and supplies.
Conducted team meetings to discuss performance and service improvements.
Implemented new protocols for client consultations and follow-ups.
Ensured compliance with health and safety regulations in the salon environment.
Collaborated with marketing to promote special offers and events at the lounge.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Coached, mentored and trained team members in order to improve their job performance.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Trained employees on additional job positions to maintain coverage of roles.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Ensured compliance with all applicable laws, regulations, industry standards.
Recruited and hired qualified candidates to fill open positions.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Established processes to ensure efficient workflow throughout the organization.

Manager

Pelissimo Peluqueria y Estetica

Santo Domingo, DR

09.2011 - 01.2013

Supervised daily operations for beauty treatments and salon services.
Managed staff scheduling to ensure optimal coverage and service delivery.
Trained new employees on customer service standards and salon procedures.
Oversaw inventory management for beauty products and supplies.
Conducted team meetings to discuss performance and service improvements.
Implemented new protocols for client consultations and follow-ups.
Ensured compliance with health and safety regulations in the salon environment.
Monitored staff performance and addressed issues.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Recruited and hired qualified candidates to fill open positions.

Food and Beverage Unit Assistant

Universidad Catolica de Santo Domingo

Santo Domingo, DR

06.2010 - 05.2011

Developed menus to enhance dining experiences.
Oversaw inventory management, including ordering and storage of food supplies.
Ensured compliance with health regulations and maintained cleanliness standards throughout operations.
Managed kitchen operations to ensure timely meal preparation and presentation.
Developed seasonal menus focused on local ingredients and culinary trends.
Collaborated with suppliers to source high-quality ingredients for dishes.
Oversaw inventory management and food cost control practices in the kitchen.
Implemented standard operating procedures for efficient kitchen workflow.
Conducted regular quality checks to maintain high food standards and consistency.
Tracked kitchen's inventory and ordered new food and supplies when needed.
Developed and implemented new menu items to meet customer needs.
Ensured compliance with food safety regulations.
Maintained a clean and organized kitchen environment.
Ordered supplies and equipment when necessary.
Tasted and modified recipes for menu at establishment.
Planned and prepared food product orders to maintain appropriate stock levels.

Convention and Recognitions Coordinator.

Nature's Sunshine Products NSP, Dominicana

Santo Domingo, DR

10.2002 - 10.2007

Organized events and meetings to promote product knowledge and team bonding.
Coordinated logistics for events, ensuring seamless operations and guest satisfaction.
Managed vendor relationships, negotiating contracts and service agreements effectively.
Oversaw event setup and breakdown, directing staff for efficient execution.
Exercised understanding of hotel offerings to plan, masterfully sell, and detail aspects of event orchestration for optimal guest experience.
Organized transportation arrangements for groups attending conventions and events.
Coordinated and monitored all convention services staff to ensure quality service.
Performed pre-event inspections to ensure adequate preparations were made prior to guest arrival.
Supervised the setup of meeting rooms, banquet functions, audio-visual equipment and registration areas for conventions.
Collaborated with other departments to guarantee seamless events from beginning to end.
Managed the day-to-day operations of convention services in accordance with hotel standards.
Planned menus according to customer specifications while adhering to budget guidelines.
Maintained records of event activities including attendance figures and food and beverage costs.
Developed and maintained positive relationships with clients, vendors and other departments.
Facilitated smooth and successful communication between client, hotel departments and external resources to meet expectations for exceptional guest experiences.
Monitored inventory levels of supplies necessary for successful conventions and events.
Resolved any complaints or issues raised by customers during events promptly and professionally.
Listened actively and responded quickly to client needs to handle associated challenges.
Assisted with the preparation of event orders and contracts for conventions and events as needed.
Managed convention event details and related activities.
Coordinated and allocated equipment, supplies and staff for events.
Created program activities, agendas and budgets based on client requirements.
Managed safe and smooth food delivery at banquets, conferences and social events.
Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
Selected catering services for different types of events, balancing cost, menu and term options against client demands.
Followed local regulations for events and obtained necessary permits.
Designed contracts, collected fees, and booked venues for events.
Oversaw advanced event registration and day-of check-in to handle high volume of guests.

Customer Services Representative

Integrated Technology Corporations Call Center.

Santo Domingo, DR

02.1998 - 11.1999

Assisted customers with inquiries and product issues efficiently.
Processed orders and maintained accurate customer records promptly.
Coordinated with technical teams to resolve complex product issues.
Resolved issues through active listening and effective problem-solving techniques.
Collaborated with team members to enhance overall call center performance.
Documented customer interactions in detail for future reference and analysis.
Managed high call volumes during peak hours with professionalism and patience.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.