Leyone Telusme
Wesley Chapel,FL
Summary
Results-oriented Leasing Consultant skilled in interpersonal communication and committed to delivering exceptional client service. Focused on fostering trust and collaboration within teams while enhancing operational efficiency. Leverages strong administrative skills to support organizational objectives and build positive relationships. Professional with strong background in administrative support and customer service. Skilled in managing front desk operations, handling inquiries, and coordinating appointments efficiently. Known for excellent communication abilities, teamwork, and flexibility to adapt to dynamic needs. Reliable and focused on fostering positive interactions and achieving results.
Overview
16
16
years of professional experience
Work History
Substitute Teacher/Adult Education Center
Palm Beach County School District/Broward County Schools
West Palm Beach, FL
02.2023 - Current
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Monitored student progress and provided feedback on academic performance.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Developed rapport with students to foster a supportive classroom culture.
- Assisted in implementing educational activities aligned with curriculum standards.
- Collaborated with teachers to support student engagement and participation.
- Provided classroom management and maintained a positive learning environment.
- Implemented strategies to maintain structured classroom environments while managing operations across multiple campuses.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Excelled in fast-paced environments, consistently adjusting to new responsibilities and urgent demands.
- Utilized differentiated instruction methods to enhance student comprehension tailored to individual learning styles.
- Modified lesson plans to address diverse student learning needs.
- Orchestrated the delivery of clear instructions to diverse teams, fostering comprehension and facilitating successful task outcomes.
- Embraced rapid adaptation to evolving systems and procedural expectations.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed systematic approach to monitor assignments, producing thorough outcome reports that reinforced accountability.
- Participated in professional development workshops to stay current with educational best practices and pedagogical innovations.
Customer Service Assistant Manager/Overnight Receiver
Whole Foods Market
Miami, FL
09.2010 - 02.2023
- Directed daily customer service activities, focusing on maintaining service excellence and optimizing efficiency.
- Facilitated communication to resolve customer concerns and escalations, improving customer satisfaction.
- Delivered exceptional support during peak hours and holidays.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Processed customer refunds for returned items and adjusted bills to resolve customer service or billing complaints.
- Conducted workshops to educate staff on effective communication techniques and adherence to service standards.
- Trained new staff on customer service protocols and best practices.
- Developed training materials to enhance service quality for future team members.
- Collaborated with team members to improve service delivery processes.
- Oversaw coordination of staffing schedules and workflow distribution to enhance team productivity.
- Managed inventory levels, coordinating with team to maintain stock availability and support service efficiency.
- Ensured accurate maintenance of logs and operational documentation to support efficient operations.
- Developed and executed community marketing events to enhance customer relationships and improve the overall experience in the neighborhood served.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
Education
Bachelor of Science -
Herzing University
Atlanta, GA01-2005
Skills
- Classroom management
- Lesson implementation
- Student engagement
- Student tutoring
- Google classroom
- Smartboard technology
- Proficient in Google workspace
- MS office
- Adult education techniques
- Test proctoring
- Assistive technologies
- Time management
- Attention to detail
- Activity supervision
- Adaptable
- Collaboration
- Relationship management
- Conflict resolution
- Creativity in teaching
- Creative thinking
- Assistive technologies
Timeline
Substitute Teacher/Adult Education Center
Palm Beach County School District/Broward County Schools
02.2023 - Current
Customer Service Assistant Manager/Overnight Receiver
Whole Foods Market
09.2010 - 02.2023
Bachelor of Science -
Herzing University