Leyra Rosa
AMAX AUTO INSURANCE
Crosby
1
Language
1
Certification
7
years of professional experience
Experienced with team leadership, conflict resolution, and process improvement. Utilizes these skills to enhance customer satisfaction and operational efficiency. Track record of fostering collaborative environments and addressing customer concerns effectively.
Work History
Assistant Customer Service Manager
2 Years 9 Months- Led customer service initiatives to enhance satisfaction and retention rates.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Developed strong relationships with clients, ensuring a positive experience and cultivating repeat business.
- Assisted numerous customers daily, ensuring a positive experience through effective communication.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Collaborated with management to establish service level agreements and performance standards.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
Customer Service Representative
4 Years- Sold auto insurance to prospective customers, identifying potential offers to maximize their benefits.
- Marketed services to auto dealers in the field, building relationships for referrals and expanding outreach.
- Answer high volume calls in a timely manner while still being efficient in underwriting and quoting insurance for prospective customers.
- Welcomed customers at store entrance
- Addressed customer concerns promptly
- Assisted customers in inbound call center
- Gathered and recorded customer orders accurately
- Managed cash register transactions accurately
Education
High School
Skills
Customer Service
Guest Service
Client Relationship Management
Lead Generation
Sales
Front office management
Front desk operations
Insurance Verification
Microsoft Outlook
Microsoft Word
Typing
Phone Etiquette
Office management practices
Bilingual
Reception
Certification
Limited Lines License
Languages
- English and spanish - Fluent
Section name
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
Timeline
Assistant Customer Service Manager
AMAX AUTO INSURANCE
11.2023 - CurrentRead More
Customer Service Representative
Amtex Auto Insurance
05.2019 - 05.2023Read More
Crosby High School
High School
Read More