Leyri Chicas
Copiague,NY
Summary
Greatly motivated and dedicated professional accustomed to providing high-quality, patient-centered care in a busy clinical setting. Reliable and focused individual with a strong desire to make a positive impact on facility operations, ready to take on any required task or adapt to changing conditions. Good at providing social and emotional support to improve patients' moral and comfort. Seeking a job opportunity to challenge and expand my skills while providing the company worth.
Overview
2
2
years of professional experience
Work History
Records Custodian
HMCA
Carle Place, NY
07.2023 - Current
- Retrieved, sorted, copied and filed all documents and paperwork.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Recorded and processed payments by company and customers.
- Located, retrieved and copied information in response to requests and delivered to authorized users.
- Modified or improved filing systems or implemented new filing systems.
- Provided file, document and record access to appropriate personnel.
- Organizing and maintaining records, including filing, scanning, archiving and retrieving documents.
- Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
- Answered questions about records or files.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Receptionist
HMCA
Carle Place, NY
10.2022 - Current
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Straightened up waiting room to maintain neat and organized space.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Checked patients in and out for appointments and collected co-payments and deductibles.
- Protected patients by observing strict HIPAA guidelines.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Conducted patient intake interviews to collect medical information and insurance details.
Dental Assistant
Westbury Dental
Westbury, NY
01.2022 - 10.2022
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Educated patients on treatment procedures and post-procedure home care.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency.
- Explained dental services and payment plans to help patients make informed decisions.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
Education
Dental Assistant -
Nassau Boces
Westbury, NY12.2021
High School Diploma -
Roosevelt High School
Roosevelt, NY06.2018
Skills
- Sociable and friendly
- Multitask skills
- Phone and communication skills
- Patient schedule management
- Patient counseling
- Four-handed procedures
- Chairside assistance
- Strong work ethic
- Works well under pressure
- HIPAA Guidelines
- Referral Verification
- Taking Client Histories
- Verbal and Written Communication
- Appointment Scheduling
- Problem-Solving
- Data Entry Software
- Patient Callbacks
- Documentation Review
- Collaboration and Teamwork
- Cash Handling
- Scheduling Tests and Procedures
- Patient Eligibility Requirements
- File Retrieval
- Database Searches
- Relationship Building
- Document Scanning
- File/Records Maintenance
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Records Custodian
HMCA
07.2023 - Current
Receptionist
HMCA
10.2022 - Current
Dental Assistant
Westbury Dental
01.2022 - 10.2022
Dental Assistant -
Nassau Boces
High School Diploma -
Roosevelt High School
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