Leysa Kurtyka
Bozeman,MT
Summary
Resourceful and dependable worker with extensive background in customer service, leadership, and department management. Strong work ethic, adaptability, and exceptional interpersonal skills while working in a fast-paced environment. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Naturalist Gude
Yellowstone Wild Tours
Gardiner, MT
04.2023 - 09.2024
- Ensured clarity in communications across different groups.
- Actively listened and responded to customer questions and concerns.
- Handled unexpected challenges with quick problem-solving and calm decision-making.
Guide, Server Assistant, Room Inspector
Xanterra Parks & Resorts
Yellowstone National Park, Wyoming
10.2019 - 03.2023
- Led engaging interpretive activities and tours showcasing park's natural and cultural significance
- Promoted to Server Assistant. Maintained a great dining ambiance by providing excellent customer service and remaining enthusiastic while contributing to a team effort.
- Promoted to Room Inspector, where my responsibilities were to support a team and to ensure the cleanliness of guest rooms reached hotel standards.
Assistant Manager
Ridley's Gardiner Market
Gardiner, MT
09.2021 - 09.2022
- Analyzed sales data and implemented strategies to improve store profitability and customer engagement.
- Managed and trained a team of employees, providing guidance and support to enhance performance.
- Maintained accurate inventory records and tracked stock levels.
Education
Bachelor of Science - Conservation Biology & Ecology
Montana State University
Bozeman05-2027
Skills
- Decision-Making
- Customer Engagement
- Skilled in Prioritizing Tasks
- Operating systems
- Excel Proficiency
- Project Management
- Environmental education
- Event Planning
Certification
- Wilderness First Responder
- Certified Interpretive Guide
Languages
Spanish
Professional
References
References available upon request.
Timeline
Naturalist Gude
Yellowstone Wild Tours
04.2023 - 09.2024
Assistant Manager
Ridley's Gardiner Market
09.2021 - 09.2022
Guide, Server Assistant, Room Inspector
Xanterra Parks & Resorts
10.2019 - 03.2023
Bachelor of Science - Conservation Biology & Ecology
Montana State University
Similar Profiles
MARTIN GATEMBUMARTIN GATEMBU
Senior Tour Operator at AFRICAN WILD PANAROMA TOURSSenior Tour Operator at AFRICAN WILD PANAROMA TOURS
Abigail McRaeAbigail McRae
Firefighter at Wild Goose Tours LtdFirefighter at Wild Goose Tours Ltd
Ariana DavisAriana Davis
Biology Teacher / 9th Grade Grade Level Chair at Yellowstone SchoolsBiology Teacher / 9th Grade Grade Level Chair at Yellowstone Schools