Leysha Rivera
West Orange,NJ
Summary
Proven track record in enhancing customer satisfaction and order accuracy, demonstrated during my tenure at Tiffany & Company. Skilled in product packaging and fostering team motivation, I excel in fast-paced environments, ensuring high-quality service. Achieved significant improvements in packing accuracy and efficiency, directly contributing to positive client feedback and operational excellence.
Overview
4
4
years of professional experience
Work History
Picker Packer
Tiffany & Company
Parsippany, NJ
03.2022 - 01.2024
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
Waitress Trainer
Mamouns Falafel
East Rutherford, NJ
01.2020 - 03.2022
- Trained New employees on cashier basics as well as mastering the menu.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Science - Early Childhood Education
Grand Canyon High School
Grand Canyon, AZ06.2026
Skills
- Product Packaging
- Order Picking
- Warehouse Safety
- Packing Accuracy
- Labeling and Tagging
- Loading and unloading
- Stock replenishment
- Team motivation
- Patience and Tact
- Order Accuracy
- Constructive Feedback
- Customer Satisfaction
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
reading/writing
On my spare time I tent to read and further my knowledge. I then write down new knowledge on a paper so that it remains in the back of my brain. Wether its a simple topic at work or a new word, I love to search and open my mind.
Languages
Spanish
Limited Working
Timeline
Picker Packer
Tiffany & Company
03.2022 - 01.2024
Waitress Trainer
Mamouns Falafel
01.2020 - 03.2022
Bachelor of Science - Early Childhood Education
Grand Canyon High School