Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
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LEYSI MARTINEZ

Hialeah,FL

Summary

Experienced Receptionist with a strong focus on exceptional customer service. Skilled in phone call handling, appointment scheduling, and guest direction. Personable and organized individual with excellent administrative, recordkeeping, and time management abilities. Dedicated to delivering outstanding administrative support to staff and guests. Familiar with Medisoft, Tenet, and Microsoft Word. Hardworking professional passionate about contributing to business success. Excels at supporting company staff, office personnel, and meeting customer needs.

Overview

8
8
years of professional experience

Work History

Patient Care Coordinator/Receptionist

Doctors Medical Center by Cano Health Llc
07.2021 - 04.2024
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with the patients and updated medical records.

Medical Receptionist/Front Desk Clerk

L.S.A
10.2016 - 07.2019
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Pulled and organized requested documentation.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Communicated with outside offices to obtain records and transfer files for pcp needs.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

Education

High School Diploma -

High School At Havana Cuba
07.2003

Skills

  • Meticulous and Organized
  • Organization and Efficiency
  • Call Answering and Routing
  • Computer Proficiency
  • Visitor and Customer Relations
  • Verbal and Written Communication
  • Appointment Scheduling
  • Courteous and Professional
  • Positive Attitude and Energetic
  • Customer Service
  • Microsoft Office
  • Data Entry

Languages

English
Limited
Spanish
Professional

Education and Training

other

Timeline

Patient Care Coordinator/Receptionist

Doctors Medical Center by Cano Health Llc
07.2021 - 04.2024

Medical Receptionist/Front Desk Clerk

L.S.A
10.2016 - 07.2019

High School Diploma -

High School At Havana Cuba

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LEYSI MARTINEZ