Team Lead
Hometown Grocers Inc DBA Denny's Supervalu
Algoma , WI
2024.08 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Identified opportunities for process improvements, implementing changes when required.
- Provided support to junior staff during peak periods of workloads.
- Motivated staff through positive reinforcement techniques.
- Delegated tasks appropriately according to individual skill sets.
- Monitored team progress and enforced deadlines.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained daily inventory to facilitate successful material distribution.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
