Summary
Overview
Work History
Education
Skills
References
Timeline
Leza Cooper

Leza Cooper

Visalia

Summary

Seasoned Field Service Supervisor with extensive experience troubleshooting, preforming repairs, and managing installations. Adept at managing all administrative duties and educating customers about product usage and maintenance. Proven skills working in a deadline-oriented work environment, keeping customer satisfaction high and applying technical knowledge to solve routine and complex problems. Committed to staying updated on industry standards and technical service knowledge. Looking for a challenging new position with room for career growth.

Proficient Field Service Supervisor successful at planning work, coordinating paperwork and facilitating communication. Proven skills in keeping customer satisfaction high, controlling inventory costs and applying technical knowledge to solve routine and complex problems. Looking for a challenging new position with room for career growth.

Expert professional with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing, and fixing diverse problems. Adapts easily to challenges of each work assignment.

Overview

7
7
years of professional experience

Work History

Lead Field Service Engineer

Becton & Dickinson
San Diego
01.2021 - 06.2022
  • Reviewed service reports from technicians in the field for accuracy and completeness.
  • Developed technical solutions to resolve customer issues.
  • Identified opportunities for process improvements, and implemented changes when required.
  • Collaborated with engineering teams to develop improved designs for customer products.
  • Supervised technicians in the field ensuring work was completed efficiently and safely according to company standards.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Assisted with training new field service engineers in the diagnosis and repair of customer equipment.
  • Monitored inventory levels of spare parts and tools needed for repairs.
  • Conducted root cause analysis on failed components or systems.
  • Resolved complex technical issues by working closely with customers and other departments within the organization.
  • Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
  • Identified opportunities for process improvements that would reduce costs or improve efficiency.
  • Diagnosed system failures and determined most cost-efficient solutions.

Lead Field Service Technician

Novasyte Health
Carlsbad
01.2018 - 01.2020
  • Developed strong working relationships with customers through proactive communication regarding their service needs.
  • Assisted junior technicians with installation and repair services as needed.
  • Troubleshot, diagnosed and resolved complex customer issues with minimal guidance.
  • Ensured quality assurance standards were met during all service activities.
  • Created detailed reports summarizing findings from completed jobs.
  • Provided feedback on technician performance to management staff.

Field Service Technician

Manpower CareFusion
Milwaukee
04.2015 - 01.2018
  • Adhered strictly to safety protocols while performing any type of work on a machine or system.
  • Ensured that all machines met industry standards for safety regulations.
  • Maintained records of all preventive maintenance activities performed on equipment.
  • Operated specialized diagnostic equipment to detect faults within machinery systems.

Airtap Conversion Technician

Stryker/Novasyte
Carlsbad
04.2016 - 07.2016
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.
  • Completed scheduled appointments on time to drive quality service.
  • Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Followed safety practices to safeguard against injury and damage to property.
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Maintained records of repairs, calibrations, and tests performed on equipment.

Education

Some College - Social Work

Collage of Sequoias, Visalia, CA

Skills

  • Equipment diagnosis and repair
  • Technical troubleshooting

  • and Reporting
  • On-Site Support
  • Team Collaboration
  • Work Order Management
  • Professionalism
  • Organizational skills
  • and repair
  • Field service experience
  • Continuous improvement
  • Maintenance scheduling
  • Diagnostic skills
  • Adaptability
  • management
  • Routine maintenance
  • Power tools usage
  • Following safety practices
  • Equipment inspection
  • Teamwork
  • Problem-solving aptitude
  • Equipment diagnosis and repair
  • Equipment diagnosis and repair
  • Equipment diagnosis and repair
  • Equipment diagnosis and repair
  • Equipment diagnosis and repair
  • Equipment diagnosis and repair
  • Equipment diagnosis and repair
  • Equipment diagnosis and repair
  • Equipment diagnosis and repair
  • Equipment diagnosis and repair
  • Time management abilities
  • Electronic equipment repair
  • Technical problem solving
  • Collaboration with engineering
  • Service report review
  • Quality assurance
  • Training and mentoring
  • Safety compliance
  • Effective communication
  • Team leadership

References

References available upon request.

Timeline

Lead Field Service Engineer - Becton & Dickinson
01.2021 - 06.2022
Lead Field Service Technician - Novasyte Health
01.2018 - 01.2020
Airtap Conversion Technician - Stryker/Novasyte
04.2016 - 07.2016
Field Service Technician - Manpower CareFusion
04.2015 - 01.2018
Collage of Sequoias - Some College, Social Work

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