Lezel O'Connor
Pensacola
Summary
Fast learner with strong time management and customer relationship management skills. Committed to providing exceptional care and support to clients, ensuring their needs are effectively met.
Overview
4
4
years of professional experience
Work History
Kennel Technician/Receptionist
Miss Pearl's Bed and Biscuit
Pensacola
03.2025 - 09.2025
- Provided daily care for dogs, ensuring cleanliness and comfort.
- Monitored animal behavior and health, reporting concerns to supervisors.
- Administered medications as directed by veterinarians or management.
- Maintained accurate records of pet care activities and feeding schedules.
- Assisted with grooming tasks, including bathing and brushing dogs.
- Ensured safety protocols were followed during playtime and group activities.
- Educated pet owners on care routines and facility policies effectively.
- Collaborated with team members to maintain a positive work environment.
- Responded to emergency situations in a timely manner while following safety protocols.
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and routed incoming calls efficiently.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Suicide Prevention Case Manager
90works
Pensacola
01.2024 - 07.2024
- Managed case files for diverse client needs and services.
- Coordinated with community resources to support client goals.
- Monitored client progress and adjusted plans as necessary.
- Welcomed visitors and directed them to appropriate departments.
- Answered and routed incoming calls efficiently.
- Managed appointment scheduling for staff meetings and client visits.
- Maintained organized filing system for important documents.
- Assisted in preparing meeting rooms for presentations and events.
- Collaborated with team members to improve front desk operations.
Quartermaster
U.S. Navy
Sasebo
11.2021 - 08.2023
- Managed supply inventory for equipment and materials.
- Oversaw maintenance of storage facilities and equipment.
- Trained personnel on inventory management systems and processes.
- Utilized GPS navigation system to plan most efficient delivery routes.
- Communicated effectively with crew members regarding vessel operations and navigation plans.
Education
High School Diploma -
Pickerington High School Central
Pickerington, OH05-2021
Skills
- Time management
- Problem solving
- Team collaboration
- Inventory management
- Attention to detail
- Care monitoring
- Behavior observation
- Customer relationship management
- Appointment scheduling
- Effective communication
- Record keeping
- Sanitation protocols
- Patience and resilience
- Professional demeanor
Accomplishments
High Honor Roll (2019-2021)
Timeline
Kennel Technician/Receptionist
Miss Pearl's Bed and Biscuit
03.2025 - 09.2025
Suicide Prevention Case Manager
90works
01.2024 - 07.2024
Quartermaster
U.S. Navy
11.2021 - 08.2023
High School Diploma -
Pickerington High School Central