Lezley Jones

Receiving Department

• Helps the Area Managers plan and regularly directs the work of the hourly team in the fulfillment center to ensure timely and accurate processing and shipment to the customer, steady workflow, and even apportionment of tasks between workers
• Responsible for developing and creating an effective team culture which recognizes individual and team performance, while maintaining associate morale in a demanding work environment
• Assists with administrative tasks and functions for responsible areas including records of employee production and workflow
• Monitor safety of the associates and merchandise according to distribution center policies
• Monitor productivity of quality management with inventory being shipped to customers
• Check in and out trailers that are docked in receiving and update the receiving dock sheet

Shipping Department

• Guide truck drivers to the correct shipping dock for unloading
• Responsible for the assortments of the Trailers that are being loaded (FedEx Ground, FedEx Express, DHL, and 10 Roads)
• Manage Inventory Control on inventory that needs to be shipped out to stores and other distributions (RTVs)
• Monitor the safety of inventory and employees
• Research unshipped packages and track down missing packages
• Prioritize last minute orders that need to be shipped in a timely manner

Returns Department

• Monitor and process return packages
• Monitor the notes and emails between customers and customer service
• Process the merchandise that falls into the return policies of the fulfillment center
• Make sure the items that are being processed are pushed back out to the areas of the fulfillment center

Front End Team Lead

• Empower associates to excel and do better within their area to help maintain an open engagement environment
• Understand the demand of customer service
• Make sure supplies are stocked on the front end and sorted out to the freight
• Delegate tasks for each associate to maintain our quick and fast services

Digital team Lead

• Monitor all pick orders throughout the day
• Monitor the employee productivity while rotating breaks and lunches
• Position and manage the team to prepare for their most busy hours of dispensing orders
• Maintained a steady workflow fulfillment center to ensure timely and accurate processing
• Properly verifying freight to make sure the attribute of the merchandise matches the labels on the shelf
• Responsibility of getting all general merchandise on the floor to be worked
• Rally a team to unload trucks, and making sure the back room is cleaned for the next day
• Following up on productivity on the General Merchandise side of the store
• Monitor the employee productivity while rotating breaks and lunches
• Position and manage the team to prepare for their most busy hours of dispensing orders
• Maintained a steady workflow fulfillment center to ensure timely and accurate processing
• Price Changes
• Making sure the inventory is accounted for on the shelves
• Returned merchandise is put back on the shelf