Lesley Peters
McComb
Summary
-Professional caregiver with strong background in providing compassionate, comprehensive home care. Skilled in personal care assistance, medication management, and creating safe, supportive environments. Proven ability to adapt to changing needs, collaborate with healthcare teams, and deliver reliable, high-quality care. Known for strong interpersonal skills, empathy, and commitment to achieving positive outcomes for clients.
-Billing professional with proven track record in managing billing operations and administrative tasks. Known for enhancing invoice accuracy and supporting financial teams. Dependable and adaptable, consistently collaborates with colleagues to achieve team goals.
-Efficient billing professional with 6 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
15
15
years of professional experience
Work History
Kitchen Aide/ Personal Care Assistance
Ashton Court Nursing and Rehab
07.2024 - Current
- Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
- Maintained cleanliness and sanitation of work areas, equipment, and utensils to ensure compliance with food safety regulations
- Assisted in the planning and preparation of menus for daily specials or special events
- Managed inventory levels by monitoring stock levels, rotating products, and notifying management of any shortages or discrepancies
- Assisted clients with daily living activities, promoting independence and comfort.
- Developed personalized care plans in collaboration with healthcare professionals.
- Monitored client health metrics and reported changes to medical staff promptly.
- Collaborated with team members to ensure smooth operation during peak hours
- Followed proper food handling procedures to minimize waste and maintain freshness
- Operated kitchen equipment such as grills, fryers, ovens, etc. in a safe manner
- Adhered to portion control guidelines to minimize food costs while ensuring customer satisfaction
- Assisted in receiving deliveries and verifying the accuracy of orders against invoices
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Communicated effectively with other staff members regarding menu items, special requests or dietary restrictions from customers
- Assisted in the preparation of high-quality meals for customers with attention to detail and presentation.
- Improved customer satisfaction by assisting in timely food delivery during peak hours.
Customer Service/Sales Representative Remote
H P
06.2021 - 01.2023
- Knowledge of various Microsoft Word features, functions, and techniques.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Processed returns and exchanges efficiently, maintaining accurate records and ensuring timely resolution for customers
- Collaborated with the sales team to identify opportunities for add-on sales during return transactions
- Resolved escalated customer complaints in a professional manner, finding appropriate solutions to ensure customer retention
- Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
- Assisted customers with product selection based on their needs and preferences, resulting in increased customer satisfaction ratings
- Consistently met or exceeded monthly sales targets by effectively promoting products and services to customers
- Developed strong relationships with repeat customers through personalized interactions that fostered trust and loyalty
- Collaborated with the warehouse team to track returned items accurately and ensure proper inventory management processes were followed
- Trained new hires on return procedures including handling difficult situations professionally leading them towards successful resolutions
- Recognized as top performer within the department for achieving highest conversion rate from returns into repurchases
- Assisted in the development of training materials for customer service representatives to ensure consistent and accurate handling of returns
- Implemented a customer feedback system to gather insights on reasons for returns, enabling targeted improvements in product quality and customer satisfaction
- Mentored junior customer service representatives, providing guidance on effective communication techniques and conflict resolution strategies
- Worked closely with shipping carriers to resolve issues related to damaged or lost packages during return shipments
- Identified opportunities for process improvement within the returns department through data analysis and collaboration with cross-functional teams
- Served as subject matter expert on company's return policy during team meetings; provided guidance and clarification when needed
- Developed strong product knowledge through continuous learning and training sessions, enabling accurate recommendations for alternative products during returns
- Maintained a positive attitude and professional demeanor even in challenging situations, ensuring a pleasant experience for customers during return transactions
- Executed sales strategies to enhance product awareness and drive revenue growth.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
Remote/ Hybrid Office Assistant/Receptionist
TheWomen's Clinic
06.2016 - 03.2020
- My duties daily duties were making deposits, checking out patients, answering phone calls, scheduling appointments, billing, collecting payments, filings, faxing, verification of insurance, payment arrangements and most of all making sure every patient left happy.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted patients, assessed needs and directed to appropriate personnel.
- Directed patients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Entered data in Greenway software to keep records of patients information.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed more than a 100 incoming calls per day.
- Answered calls to help over 6 patients each 5-10 minutes.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Processed payments and updated accounts to reflect balance changes.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Sorted incoming mail and directed to correct personnel each day.
- Managed front desk operations, ensuring seamless visitor experience and efficient call handling.
Sales Associate/Part Time Managment
Foot Locker
01.2011 - 09.2015
- I worked as a part time manager and also a salesperson my duties was doing inventory, daily deposit, running the cash registers and giving great customer service to everyone that visited our store it was also my duties to open and close the store in a timely manner.
- I enjoyed working wit customers and meeting new people.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Sold various products by explaining unique features and educating customers on proper application.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Prepared cash deposits up to $1200.00 or more with zero discrepancies.
- Offered product and service consultations and employed upselling techniques.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 100% or more.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Met and consistently exceeded revenue targets with proactive, customer- specific suggestions of accessories and related items.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Reset store displays for special events and seasonal merchandise changes.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Education
High School Diploma -
Skills
- Personal care assistance
- Healthcare law and ethics
- Long-term care administration
- Healthcare supply chain
- Attention to detail
- Cleaning and sanitizing
- Food preparation
- Ingredient preparation
- Customer service
Timeline
Kitchen Aide/ Personal Care Assistance
Ashton Court Nursing and Rehab
07.2024 - Current
Customer Service/Sales Representative Remote
H P
06.2021 - 01.2023
Remote/ Hybrid Office Assistant/Receptionist
TheWomen's Clinic
06.2016 - 03.2020
Sales Associate/Part Time Managment
Foot Locker
01.2011 - 09.2015