Lezlie Furr
Danville
Summary
Program Support Assistant assisting supervisory teams, including clerical requests, data entry and report production. Enjoyed creating clear communications for staff members.
I can multi-tasking, have effective communication skills, willing to learn new tasks and enjoy working with people.
Overview
31
31
years of professional experience
Work History
Program Support Assistant
US Department of Agriculture
12.2023 - 09.2025
- Set up travel arrangements for staff via plane, train, or vehicle in Concur
- Set up foreign travel for staff
- Approve travel vouchers
- Review and certify timecards for 20 employees
- Make timecard corrections
- Orders supplies and pay invoices in US Bank using government credit card
- Developed strong relationships with vendors and partners to ensure timely delivery of goods/services necessary for program success.
- Enter conference requests in ATIS
- Request new passports for staff
- Enters and monitors information in ARIS (Ag Research Service Information)
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Performed clerical organization, and filed documentation for Research Leaders/Scientists.
- Arrange clearance for Foreign National students
- Communicates administrative policies and protocols to members of the unit
- Participates as a team member in support of Research Leaders, Administrative Officer, location/area goals and objectives and the USDA research mission
- Knowledge of multiple computer systems
- Supervisor: Zhanyou Xu (612)-849-4033
Benefit Value Advisor
Blue Cross-Blue Shield
11.2021 - 12.2023
- Answer incoming calls to answer inquiries about insurance claims, policies and questions and provide guidance to resolve insurance issues
- Entering information in system and keep cases open until they are resolved
- Knowledge of Medicare and Medicaid when processing claims
- Answering questions as to how claims are paid
- Contact businesses/hospitals/dr office's on behalf of members
- Knowledge of multiple computer systems
- (ACE, BAM, GUI, BLUESQUARE, EMULATORS, BENE-NAV, UNIVERSAL TRACKER, JOB AIDS)
- Use multiple programs to retrieve, research and analyze the information for the best outcome for the member
- Take call after call in a fast pace, busy, insurance company
- Order insurance ID cards
- Promoted to Benefits Advisor after 6 months
- (send out information videos, schedule inpatient procedures, enter geographical and medical waivers for members, assist with mental health situations)
- Supervisor: Christie Tallman (217)- 477-2100)
Bartender
Halfway Inn
01.2020 - 10.2021
- Opening, balancing, closing cash drawer
- Excellent customer service skills-greet and serve customers
- Excellent multitasking skills- serve drinks, take cash and credit, make pizzas, answering phone
- Hold food safety certificate
- Hold responsible serving of alcohol certificate
- Supervisor: Lori Church (217)-474-0357
Bartender, waitress, hostess
Billy Bob's
10.2015 - 12.2019
- Hostess- greet and seat customers
- Waitress- entering food and drink orders via POS system keeping tickets organized and correct
- Bartender- serving food and drinks, answering phone, taking accurate orders via POS
- Balancing cash/credit drawer
- Closing business at the end of shift following company protocol
- Supervisor: Chuck Buck (217) 530-2338)
Supervisory Medical Admin Program Spec
VA Illiana Health Care
12.1994 - 04.2019
- Supervise Eligibility, Decedent Affairs, Beneficiary Travel, Patient Funds and 6 Specialty clinics
- Processed ambulance bills, create bills of collections following government rules and regulations
- Make sure all areas I am assigned to has adequate coverage and make sure daily operations run smoothly
- Evaluate work performance of 13 employees
- Employee CTOPS kept in joint commission compliance
- Cover Urgent Care scheduling/cancelling appointments in new scheduling package
- Typing notes in electronic medical record
- Verify correct NOK contact information, ask for insurance, print armbands
- Assist physician's and nurses with administrative needs
- Conduct new/vacant position interviews, make selections for departments, call for reference checks
- Request access for new staff
- Works closely with Human Resources to meet established hiring deadlines
- Approve, deny and certify time cards for 33 employee
- Proficient in OUTLOOK, CPRS, IPPS, VATAS, VISTA
- Monitor staff input to make sure correct, time sensitive information is correctly entered into system including new enrollee 's
- Enrollment coordinator for site 550 (enroll veterans and guide them through the process)
- Work closely with other departments for the best interest of veteran
- Answer PATS (complaints issued from veterans through patient advocate tracking system), make contact and try to resolve issues
- Extensive knowledge of Beneficiary rules and regulations
- 20 year background in Eligibility
- Knowledgeable in CPRS consults and scheduling guidelines
- Proficient and knowledgeable regarding all 8 priority groups and what their benefits entail
- Familiar with medical terminology
- Experience with Fugitive Felon program- veteran s whom have a felony loose benefits until the charges are resolved
- Processing travel pay vouchers
- Determine mileage payment via travel dashboard
- Entering withdrawals/deposits in veterans banking system (VPFS)
- Electronic scanning of submitted documents and correspondences
- Telephone Operator duties- routes the calls to their proper destination and provides telephone and organizational information to callers
- Served as a primary contact for deceased veterans families who are applying for veteran's death benefits
- Release bodies of deceased Veterans to funeral directors
- Collect, complies, researches and/or tracks data and program information
- Purchase card holder for trips via train or plane making and authorizing trips, conveying all pertinent information to appropriate staff
- Order office supplies
- Health Benefits Advisor that can teach and train
- Supervisor: Sara Dupree (217)-554-4023)
Education
High school diploma or equivalent -
Fountain Central Jr/Sr High
Veedersburg, IN05.1987
Skills
- Customer service
- Office administration
- Report preparation
- Project management
Job Related Training
Food handlers certificate, 10/26
BASSET certificate renewed: 04/25
Timeline
Program Support Assistant
US Department of Agriculture
12.2023 - 09.2025
Benefit Value Advisor
Blue Cross-Blue Shield
11.2021 - 12.2023
Bartender
Halfway Inn
01.2020 - 10.2021
Bartender, waitress, hostess
Billy Bob's
10.2015 - 12.2019
Supervisory Medical Admin Program Spec
VA Illiana Health Care
12.1994 - 04.2019
High school diploma or equivalent -
Fountain Central Jr/Sr High
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