Receptionist/Administrative Business Services
WORK EXPERIENCE: Nike World Headquarters 2005-October 2023
CBRE (Contract last 3 years) Office Services Coordinator
• Use my 18yr. Nike experience to inform & strengthen CBRE transition to External Call Team.
• Updated call trends and budgeting information to assist with the evaluation of our call team.
• Average 4,000 calls a month transferring to employees, departments, supervised calls to consumer services.
• Updated contact information for employees in Outlook and Intellidesk for 5,000+ annually.
• Sent out 30,000+ emails annually for employee directory audit.
Nike WHQ Senior Receptionist 2013 -2019 & Nike Manufacturing Receptionist/AP Assistant 2005-2007
• Customer service and front desk service environment.
• Internal & external calls, manufacturing facility, one call support, & call operators help line.
• Maintained building logs for visitors, packages, dry-cleaning, travel documents, expense checks. Subpoena/garnishments. Liaison between Nike & Tektronix campus facilities for security, gym, maps & building maintenance. Distribution of vendor-acknowledgements and shipping schedules.
• Set up and coordinated travel.
•Assisted in arrangement of tour groups, new hire orientation, and panel interviews.
• Health & Celebration Team member: Set up venues, catering, & entertainment for year-end party, birthdays, anniversaries, & retirement. Sent email announcements. Provided celebration budget info to leadership.
• Maintained the Office Services calendar for Mail, Transportation, Reception, & One-call.
• Training internal & external call procedures to phone operators.
• Stretch assignments as an Administrative Assistant in Planning & QA Departments.
• Improved safety standards in monthly safety meetings, recording notes, and maintain accident records.
Nike Expat Spousal Leave in Shanghai China 2010-2013
• Liaison between Spouse, Nike employees, business partners, & community contacts; to organize
travel, documentation support, & scheduling.
• Business Entertainment: Initiated activities with Nike & business partners’ family traveling to Shanghai
China, found venues, catering, & arranged local transportation.
Nike WHQ Accounts Payable Assistant 2007 -2010
• Processing of checks and wire payments, inventory, refunds, and garnishments.
• Gatekeeper position: directing and forwarding customer service calls, emails, & mail.
• Inspected account payable checks and wires prior to distribution, resolving issues with vendors,
suggesting changes and returning within strict time constraints.
• Ensured checks and wires delivered in timely manner by coordinating with supervisors on executive second
signature signing schedule in multiple buildings.
• Increased discount taken percentage rate from 45% to 82%.
• Improved payment processing by reviewing back-up reports for any missed payments due.
• Increased company profitability as team member with successful integration of Security Capital Pilot program for VIP Discounts, Canada AP, Travel & Expense payment processing upgrades.
