Lezlie M Cintron
North Dartmouth,MA
Summary
Dedicated professional with extensive experience in Customer Service and Administrative Support. Proven expertise in managing multi-line phone systems, scheduling, and maintaining a welcoming environment. Reliable and organized, focused on enhancing front desk efficiency and client satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Scheduler
Relief Home Health Services
02.2023 - 06.2024
- Enhanced patient care by effectively scheduling daily home visits for nurses.
- Ensured accurate health records through meticulous management and regulatory compliance.
- Coordinated hospitalizations and discharges, streamlining patient service transitions.
- Provided office information and directed calls, improving communication efficiency.
- Maintained HIPAA compliance while managing sensitive patient information during scheduling.
- Facilitated interdepartmental collaboration to optimize operations and patient care.
FRONT DESK RECEPTIONIST
General Vision Services
05.2015 - 06.2022
- Enhanced patient experience by addressing telephone and in-person inquiries promptly.
- Welcomed patients and visitors, ensuring a friendly and professional atmosphere.
- Educated new patients on practice procedures to facilitate smooth onboarding.
- Scheduled and coordinated patient appointments to optimize office workflow.
- Maintained a tidy reception area, projecting a professional practice image.
- Registered new patients and accurately recorded their personal information.
- Checked patients in and out efficiently, streamlining office operations.
- Arranged follow-up appointments, ensuring continuity of patient care.
- Received and organized inventory, ensuring merchandise availability at all times.
- Created and tagged new merchandise, enhancing product presentation for sales.
- Processed all sales transactions in VisionPro, ensuring accuracy and efficiency.
- Filed and organized patient records, maintaining confidentiality and easy access.
- Dispensed glasses and contact lenses to patients, ensuring satisfaction with products.
ASSISTANT / INTERIM STORE MANAGER
MAKE MEANING
08.2010 - 11.2014
- Coordinated daily tasks for the team
- Created employee schedules
- Managed sales floor to push daily sales goals
- Greeted guests and reconciled any guests issues/complaints
- Coordinated Events i.e. Birthday parties, corporate events etc.
- Handled all employee payroll
CUSTOMER SERVICE REPRESENTATIVE
FULFILLMENT PLUS (AT&T)
06.2008 - 07.2009
- Processed orders for field agents over the phone for cable, telephone and internet services
- Used multiple screens and programs simultaneously to successfully process orders
- Followed scripts provided to accurately communicate necessary information to new and old customers
TEACHING ASSISTANT
CITIZENS SCHOOL
09.2006 - 08.2007
- Enhanced student engagement by supervising field trips for small groups.
- Facilitated daily structured activities, improving homework and study skills for children.
- Coordinated community volunteers for student apprenticeships, enhancing real-world experiences.
- Supported troubled youth through community service, aiding their personal development.
Education
No Degree - Medical Admin. Asst. / Med Billing/Coding
North Shore Community College
Danvers, MA08-2025
Massage Therapist - undefined
The Salter School
Fall River, MA01.2009
High School Diploma - undefined
Washington Irving High School
06.2005
Skills
- Customer service
- Attention to detail
- Telephone etiquette
- Problem-solving skills
- Self-Starter
- Verbal and written communication
- Proficient in Microsoft software
- Multitasking and organization
- Skilled in EMR/EHR
- Listening skills
- Administrative skills
- Work prioritization
Certification
NHA Certified Medical Administrative Assistant
Timeline
Medical Scheduler
Relief Home Health Services
02.2023 - 06.2024
FRONT DESK RECEPTIONIST
General Vision Services
05.2015 - 06.2022
ASSISTANT / INTERIM STORE MANAGER
MAKE MEANING
08.2010 - 11.2014
CUSTOMER SERVICE REPRESENTATIVE
FULFILLMENT PLUS (AT&T)
06.2008 - 07.2009
TEACHING ASSISTANT
CITIZENS SCHOOL
09.2006 - 08.2007
Massage Therapist - undefined
The Salter School
High School Diploma - undefined
Washington Irving High School
No Degree - Medical Admin. Asst. / Med Billing/Coding
North Shore Community College