Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Lezly Jimenez

Dallas,TX

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.

Overview

15
15
years of professional experience

Work History

Front Office Manager/Medical Receptionist/Technician/Sales

Texas Optical
09.2020 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Supported office staff and operational requirements with administrative tasks.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Maintained current and accurate medical records for patients.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Completed patient referrals to other medical specialists.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Invoiced patients accurately in line with charging guidelines.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Registered and verified patient records before triage with most up-to-date information.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Processed medical insurance claims and payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Prepared and processed patient referrals and transfer requests.
  • Assisted with medical coding and billing tasks.
  • Answered phone calls and messages for 6-physician medical facility, scheduling appointments, and handling patient inquiries.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Received and routed laboratory results to correct clinical staff members.
  • Answered phone calls and messages for 6-physician 1 medical facility, scheduling appointments, and handling patient inquiries

Referral & Intake Specialist

Epic Pediatric Therapy Aveanna Services
11.2019 - 01.2020
  • Entering Referrals into medical record system
  • Contacting families to verify demographics & insurance information
  • Conducting insurance verifications and providing benefit information to families
  • Submitting and tracking orders to physicians
  • Submitting and tracking all necessary information to insurance payers
  • Furnished patient treatment information to insurance companies in compliance with established parameters.
  • Answered phone calls and messages for 5 -therapist 4 medical facility, scheduling appointments, and handling patient inquiries

Shipping Clerk/warehouse

Takata
09.2013 - 02.2017
  • Checked and rechecked orders before packaging and shipping items.
  • Worked professionally with team members and across departments to meet demands of high-volume environment.
  • Monitored stock levels of products and materials and notified management of needs.
  • Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
  • Entered information into warehouse management system using handheld scanners and computer terminals.
  • Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
  • Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
  • Balanced loads and secured items for safe and damage-free transport to destinations.
  • Completed fast loading and unloading of trucks carrying freight and materials.
  • Followed safe handling processes for different types of loads and materials.
  • Reached out to customers, carriers and other warehouse personnel to coordinate shipments and correct orders.
  • Upheld company standards for quality, performance and accuracy across outbound operations.
  • Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
  • Assisted with regular cycle counts and large-scale inventory audits to maintain accurate records.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Conducted research to address shipping errors and packaging mistakes.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Sorted and delivered materials to different work areas and staff.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day

Cahier/Hostess

Buffalo Wild Wings
11.2011 - 04.2012
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Used cash registers and credit card machines to cash out customers.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Seated patrons based on guest preferences and seating availability.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Delivered pick-up and curbside orders to guests.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Advised customers about special offerings and menu items to help drive sales.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Supervisor Assistant/Census Worker

US Census Bureau
05.2010 - 08.2010
  • Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
  • Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
  • Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
  • Met with supervisor to review procedures, report issues or concerns and receive instructions.
  • Performed field staff duties critical to completing accurate count in hard-to-reach communities.
  • Attended team meetings to develop job knowledge.
  • Communicated with Census takers via phone to answer questions and expedite process.
  • Leveraged smartphones to record information.
  • Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Conducted interviews with participants to assess eligibility.
  • Coded data from participant interviews.
  • Completed surveys by rechecking contact information before ending each call.
  • Delivered information from script regarding surveys for on-demand phone project assignment.
  • Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.
  • Analyzed and evaluated data, identifying trends in recruitment process.
  • Utilized data-driven tracking system and recruitment processes to find optimal candidates for interviews and employment opportunities.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Worked with management team to implement proper division of responsibilities.
  • Submitted documentation and reports to upper management.
  • Set overall vision and provided team leadership.
  • Supported Supervisor by preparing production reports and collating quality documentation.
  • Coordinated with day shift supervisor to balance staffing as workloads changed.
  • Maintained safety records and accident reports for human resources.

Receptionist Assistant

Stewart Title
05.2008 - 08.2008
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Prepared, collected and distributed outgoing and incoming mail and packages.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Prepared and maintained master calendar, collecting and disseminating general information.
  • Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Education

High School Diploma -

C.C Winn High School
Eagle Pass, TX
05.2010

Associates - General

Southwest Texas Jr. College
Eagle Pass, TX
2013

Skills

  • Payment Scheduling and Collection
  • Medical Records Verification
  • HIPAA Guidelines
  • Patient Referral
  • Office Supplies and Inventory
  • Organization and Time Management
  • Patient Scheduling
  • Medical Histories and Vital Statistics
  • Referral Verification
  • Reminder Calls
  • Route Messages
  • Answer Telephones
  • Patient History Documentation
  • Patient Callbacks
  • Patient Intakes
  • Patient Eligibility Requirements
  • Exam Room Preparation
  • Typing and Filing
  • Front Desk Operations
  • Medical Report Preparation
  • Patient Relations
  • Room Sanitization
  • Records Maintenance
  • Medical Records Management
  • Office Coordination
  • Checking Patient Details
  • Electronic Medical Record
  • Clerical Support
  • Appointment Scheduling
  • Patient Reception Management
  • Referral Tracking
  • Call Transfers
  • Staff Meetings
  • Monthly Inventory

Languages

Spanish
Full Professional
ss

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Front Office Manager/Medical Receptionist/Technician/Sales

Texas Optical
09.2020 - Current

Referral & Intake Specialist

Epic Pediatric Therapy Aveanna Services
11.2019 - 01.2020

Shipping Clerk/warehouse

Takata
09.2013 - 02.2017

Cahier/Hostess

Buffalo Wild Wings
11.2011 - 04.2012

Supervisor Assistant/Census Worker

US Census Bureau
05.2010 - 08.2010

Receptionist Assistant

Stewart Title
05.2008 - 08.2008

High School Diploma -

C.C Winn High School

Associates - General

Southwest Texas Jr. College

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Lezly Jimenez