Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lezly Licona

Brooklyn

Summary

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Overview

1
1
year of professional experience
1
1
Certification

Work History

e commerce shopper

Whole Foods
06.2023 - 08.2023
  • Streamlined order processing for quicker delivery times, utilizing efficient inventory management techniques
  • I was responsible for shopping each customer's online grocery order while ensuring quality and accuracy
  • Used handheld technology (mobile) device to fulfill orders
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner
  • Tracked substitutions and informed customers of changes
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
  • Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks
  • Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality
  • Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary
  • Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery

stock associate

Abercrombie and Kids
03.2023 - 05.2023
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams
  • Maintained effective team member communication
  • Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors
  • Managed inventory storage in clean and organized fashion
  • Assisted in seasonal inventory preparations to ensure smooth transitions between product lines
  • Answered customer questions and provided detailed product information
  • Greeted customers and directed to requested products
  • Provided exceptional customer service while working the sales floor when necessary; addressing inquiries, locating items, and processing transactions
  • Supported visual merchandising initiatives by assembling promotional displays according to guidelines set forth by management
  • Unloaded, sorted and stocked merchandise according to store layout and product placement
  • Performed inventory control, such as counting, and stocking merchandise
  • Updated pricing by changing labels and signage for short-term promotions and final clearances
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy

Ice Cream Server

Ample Hills
06.2022 - 12.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
  • Built relationships with customers to encourage repeat business
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability
  • Helped customers complete purchases, locate items, and join reward programs
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers
  • Managed long lines of customers during peak times while maintaining professionalism under pressure
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines
  • Maintained menu knowledge to provide recommendations and answers to customer questions
  • Kept tidy and organized area to comply with cleanliness standards
  • Processed sales transactions for cash, debit, and credit purchases
  • Provided support to fellow team members when needed, creating a cohesive work environment
  • Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts
  • Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences
  • Trained new hires on company procedures and best practices, ensuring seamless integration into the team
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials
  • Contributed to increased sales by upselling toppings, waffle cones, and specialty items
  • Utilized proper portion control to determine customers receive correct portion size

Education

Brooklyn College, CUNY
05-2027

Highschool -

Brooklyn Prospect Charter School
06.2022

Skills

  • Fluent in English
  • Semi fluent in Spanish
  • Proficient in Microsoft Word
  • Proficient in Microsoft Excel
  • Proficient in Microsoft PowerPoint
  • Proficient in Outlook
  • E-commerce platforms
  • Returns handling
  • Strong work ethic
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Cleaning and sanitizing

Certification

Food Handlers License

Timeline

e commerce shopper

Whole Foods
06.2023 - 08.2023

stock associate

Abercrombie and Kids
03.2023 - 05.2023

Ice Cream Server

Ample Hills
06.2022 - 12.2022

Brooklyn College, CUNY

Highschool -

Brooklyn Prospect Charter School

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