Summary
Overview
Work History
Education
Skills
Timeline
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Lezly Morgan

Hammond,LA

Summary

Dynamic and detail-oriented professional with a proven track record at Walk-On's Bistreaux & Bar, excelling in customer service expertise and effective multitasking. Demonstrated ability to enhance guest satisfaction and streamline operations, resulting in reduced wait times. Skilled in guest complaint resolution and safe food handling, I bring a warm and friendly presence to every interaction.

Overview

2
2
years of professional experience

Work History

Hostess

Walk-On's Bistreaux & Bar
11.2023 - 08.2024
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as, greeting guests, updating reservation logs, and keeping host stand neat and tidy simultaneously.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions, and informed of accurate wait times.

Sales Associate

Old Navy
06.2022 - 11.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

Bachelor of Science - Biology/Pre-Medicine

Southeastern Louisiana University
Hammond, LA
05.2028

High School Diploma -

St. Amant High School
Saint Amant, LA
05.2024

Skills

  • Customer service expertise
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Detail Oriented
  • Exceptional communication
  • Greeting guests
  • Guest complaint resolution
  • Table Bussing
  • Safe Food Handling
  • Upselling
  • Warm and Friendly

Timeline

Hostess

Walk-On's Bistreaux & Bar
11.2023 - 08.2024

Sales Associate

Old Navy
06.2022 - 11.2023

Bachelor of Science - Biology/Pre-Medicine

Southeastern Louisiana University

High School Diploma -

St. Amant High School

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Lezly Morgan