Open To Work
Luis Galindez
Miami,FL
Summary
Luxury Operations Leader with 10+ years of experience across luxury hospitality and private UHNW residences. Background in leading teams, maintaining elevated service standards, and overseeing complex operations. Skilled in vendor coordination and delivering seamless, detail-driven environments across hospitality and private residential settings.
Overview
12
12
years of professional experience
Work History
House Manager
Private UHNW Residence
Miami, FL
07.2025 - Current
- Oversee daily operations of a 20,000 sq ft primary residence and additional properties, ensuring all spaces are maintained to the highest standards of readiness, presentation, and functionality.
- Lead and coordinate housekeeping staff, managing daily assignments, weekly schedules, and service coverage aligned with the family's needs and occupancy.
- Collaborate with chef, maintenance, and security teams to ensure smooth day-to-day household operations.
- Coordinate and oversee vendors and service providers, scheduling routine services and special projects around the family's presence to ensure discretion and minimal disruption.
- Develop and implement a comprehensive household operations manual, outlining standards, preferences, and procedures by area, including visual references to ensure consistency and team alignment.
- Coordinate seasonal installations and special projects, including holiday décor and art installations, sourcing vendors and overseeing execution in alignment with the family's preferences.
Senior Rooms Operations Manager
The Ritz-Carlton, South Beach
Miami Beach, FL
07.2024 - 06.2025
- Led the Front Office department through critical transitions, successfully recruited and onboarded 21 new Ladies & Gentlemen within 3 months while preserving the Ritz-Carlton culture.
- Developed training programs to empower Ladies & Gentlemen in delivering exceptional service, fostering Ritz-Carlton guests for life along with the next generation of the Hospitality Industry.
- Blend the Rooms Division by creating harmony between Front Office, Housekeeping and Engineering departments, improving hotel key metrics by 5%.
- Partnered with the Sales and Meetings and Special Events Departments to review Consortia & Group Guest experience leading to an improved guest experience of 10%.
- Oversaw daily operations across all Front Office functions, consistently seeking ways to innovate and improve the guest experience.
Director of Housekeeping
The Ritz-Carlton, South Beach
Miami Beach, FL
11.2021 - 07.2024
- Implemented enhanced cleaning protocols and staff training, improving Cleanliness scores year over year from 61.9% in 2021 to 65.1% in 2023.
- Led service excellence initiatives, surpassing guest satisfaction targets in 2023 with Intent to Recommend at 56.1% (goal met), Elite Appreciation at 61.2% (goal:56.1%) and Staff Service at 68.8% (goal 66.1%).
- Fostered a positive workplace culture through talent development and engagement strategies, resulting in Employee Engagement scores of 97%+ in 2022, 2023, and 2024.
- Optimized Housekeeping labor efficiency, achieving productivity targets as well as controllables while maintaining profitability in Rooms Division financials.
- Drove revenue growth by aligning Housekeeping operations with Front Office upselling initiatives generating $1M+ annually (2021 – 2024) through premium room prioritization.
Opening Lead Trainer - Housekeeping
Solaz, A Luxury Collection Resort
Los Cabos, MX
12.2022 - 12.2022
Director of Front Office - Task Force
The Ritz-Carlton, St. Louis
St. Louis, MO
08.2022 - 08.2022
Housekeeping Manager
The Ritz-Carlton, South Beach
Miami Beach, FL
11.2019 - 11.2021
- Led the successful reopening of The Ritz-Carlton, South Beach after a two-year closure, implementing company standards and operational procedures to restore full service.
- Rebuilt the Housekeeping team by hiring 50+ Ladies & recruited top talent completing full staffing within two months.
- Developed and implemented a contingency plan with cost-saving initiatives, reducing departmental expenses by $300K during the COVID-19 pandemic.
- Supported cross-departmental collaboration across the hotel by facilitating multiple New Hire Orientations and training programs supporting Human Resources and operational functions.
- Achieved a 96% in the 2021 Employee Engagement Survey by creating a culture teamwork and recognition, leading the hotel's largest department.
Front Office Manager - Task Force
Sawgrass Marriott Golf Resort & Spa
Ponte Vedra, FL
08.2020 - 10.2020
Housekeeping Manager
The Ritz-Carlton, Cleveland
Cleveland, OH
06.2018 - 11.2019
- Designed and implemented a self-inspection training program for room attendants, reducing check-in delays by 97% and enhancing operational efficiency.
- Enhanced Cleanliness scores from 86.8% (2018) to 87.3% (2019), ranking 10/44 YTD company wide.
- Elevated Brand Standards Audit scores from 84.1% (2018) to 96.8% (2019), by refining quality assurance processes and enforcing brand compliance.
- Assisted in implementing cost saving metrics resulting in $185K in savings to the linen budget.
- Reduced reliance on contract labor by launching large scale hiring events, seeking selection of top talent Ladies and Gentlemen to meet staffing needs and maintain service excellence.
Rooms Operations Voyager
JW Marriott Marco Island Beach Resort
Marco Island, FL
01.2017 - 06.2018
At Your Service Agent/Night Auditor
Marriott Stanton, South Beach
Miami Beach, FL
06.2014 - 01.2017
Education
Bachelor of Science Degree - Hospitality Management
Florida International University, Chaplin School of Hospitality And Tourism Management
Miami, FL12.2016
Certificate of Completion - Disney College Program
Walt Disney World
Orlando, FL12.2013
Skills
- Emotional intelligence , critical thinking, problem solving
- Communication, active listening, positivity
- Training, recruiting, talent development
- Scheduling, payroll, time management
- Opera, Marsha, REX, HotSOS, FSPMS, Micros, Medallia, GXP, GRAM, PSAP, Atlas
- Crestron Home Automation System, Nines Living, SAP Concur
Accomplishments
- Nominated and Selected for the 2024 Emerging Leaders Program (ELP).
- Hand selected by the Guidance Team at The Ritz-Carlton, South Beach to be part of the Strategic Planning for 2024.
- Hand selected by the Guidance Team at The Ritz-Carlton, South Beach to join the new Performance Excellence Guidebook (PEG) pilot to reenergize the Quality Improvement Culture, 2023.
- Featured in the Marriott International Headlines, 2023.
- Certified member of the MILUX Training Team, 2023.
- 5 Star Leader of the Quarter Nominee & Winner Q2, 2023.
- 5 Star Nominee for Leader of Quarter for Q1 & Q3, 2021, Q1 & Q3, 2022, and Q2 2023.
- Hand selected by the Guidance Team at The Ritz-Carlton, South Beach to join Project Ignite Focus Group to enhance the guest experience, 2023.
- Attribute of the Marriott International Luxury Trainer Database for future Luxury Hotel Openings, 2022.
- Greater Miami Beach Hospitality Award Nominee, 2022.
- South Florida Business Council Rising Star Nominee, 2021.
- Manager of the Quarter (Q3), 2017.
- Frame it Card: You Made it Brilliant, 2016.
LANGUAGES
Spanish - Native or Bilingual
French - Limited Working
Work Preference
Work Type
Full TimeLocation Preference
HybridOn-SiteRemoteTimeline
House Manager
Private UHNW Residence
07.2025 - Current
Senior Rooms Operations Manager
The Ritz-Carlton, South Beach
07.2024 - 06.2025
Opening Lead Trainer - Housekeeping
Solaz, A Luxury Collection Resort
12.2022 - 12.2022
Director of Front Office - Task Force
The Ritz-Carlton, St. Louis
08.2022 - 08.2022
Director of Housekeeping
The Ritz-Carlton, South Beach
11.2021 - 07.2024
Front Office Manager - Task Force
Sawgrass Marriott Golf Resort & Spa
08.2020 - 10.2020
Housekeeping Manager
The Ritz-Carlton, South Beach
11.2019 - 11.2021
Housekeeping Manager
The Ritz-Carlton, Cleveland
06.2018 - 11.2019
Rooms Operations Voyager
JW Marriott Marco Island Beach Resort
01.2017 - 06.2018
At Your Service Agent/Night Auditor
Marriott Stanton, South Beach
06.2014 - 01.2017
Certificate of Completion - Disney College Program
Walt Disney World
Bachelor of Science Degree - Hospitality Management
Florida International University, Chaplin School of Hospitality And Tourism Management