Summary
Overview
Work History
Skills
Languages
Timeline
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Lupita Gonzalez

Gardena,CA

Summary

Proactive Field Support Manager with extensive experience in HR management, training program implementation, and optimizing field support operations. Proven track record in developing strategic plans, enhancing team productivity, and fostering industry partnerships. Adept in resource allocation, compliance, and maintaining high-quality support standards.

Overview

6
6
years of professional experience

Work History

Field Support Manager

Maxim Healthcare Services
02.2022 - Current
  • Streamlined communication channels and implemented standardized processes to enhance field support efficiency between both Homecare and ABA business lines.
  • Achieved yearly departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained accurate 250 HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Supported business growth by aligning HR strategies with corporate objectives, fostering adaptable and high-performing workforce.
  • Led HR team in supporting company expansion efforts, ensuring seamless integration of new employees and preserving company culture.

Field Support Specialist II

Maxim Healthcare Services
08.2021 - 01.2022
  • Managed payroll data entry and processing for 300 employees to comply with predetermined company guidelines.
  • Developed and maintained up-to-date database of employee records, ensuring compliance with legal requirements.
  • Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Supported managers in addressing employee concerns, fostering positive workplace relationships.
  • Established solid relationships between departments by providing well-rounded support across various teams.

Field Support Specialist

Maxim Healthcare Services
10.2018 - 07.2021
  • Developed comprehensive training materials for new hires to ensure consistent knowledge transfer and faster onboarding.
  • Maintained current industry knowledge through continuous professional development, attending training sessions, workshops, and conferences relevant to Field Support Specialist role.
  • Enhanced team performance by sharing knowledge, best practices, and innovative problem-solving techniques with colleagues on regular basis.
  • Developed and implemented onboarding and orientation programs for over 150 new employees.
  • Enhanced employee onboarding experience by streamlining orientation process and creating informative materials for new hires.
  • Optimized payroll operations, introducing automated systems for better tracking of employee hours and overtime.

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Customer service expertise
  • Office Administration
  • Training and mentoring
  • Leading Team Meetings
  • Team Development
  • Quality Assurance
  • Policy Enforcement
  • Project Management
  • Records Management

Languages

Spanish
Native or Bilingual

Timeline

Field Support Manager

Maxim Healthcare Services
02.2022 - Current

Field Support Specialist II

Maxim Healthcare Services
08.2021 - 01.2022

Field Support Specialist

Maxim Healthcare Services
10.2018 - 07.2021

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Lupita Gonzalez