Lora Huerta
Lufkin,TX
Summary
Conscientious and dedicated professional with extensive experience advocating for the overall well-being of children, youth and their families. Coordinating a high caseload of at-risk children and families, while providing guidance, support and assistance with community resources and overall life skills. Strong communication, management skills and advocacy in a courtroom setting. Collaboration minded with a willingness to try new ideas and initiatives to help address life challenges of the children and families served. Operates in high-stress and sometimes tragic situations and environments while continuing to focus on the best interest and most positive outcomes for children.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Case Manager Supervisor
CASA Of The Pines
01.2015 - Current
- Promoted child welfare goals through active participation in trainings, conferences, and professional development opportunities.
- Fostered strong partnerships with local agencies to enhance service delivery and better serve needs of families in crisis.
- Maintained confidentiality of sensitive information through all aspects of each case.
- Supported children''s educational success by working closely with school personnel to address academic challenges, attendance concerns, and other barriers to learning.
- Increased family reunification rates through diligent monitoring of progress and adjusting interventions as needed.
- Expedited permanency planning for children by diligently working towards reunification or alternative placement options when necessary.
- Built trust with diverse populations through compassionate engagement techniques, utilizing cultural competence principles to ensure culturally responsive services were provided to all families.
- Advocated for children''s best interest in court proceedings, resulting in favorable outcomes for families.
- Provided empathetic support, addressing family needs through individualized service recommendations, and demonstrating genuine commitment to improving better outcomes in lives of children and families.
- Enhanced child safety by collaborating with multidisciplinary teams to address concerns and implement interventions.
- Ensured timely case closure by completing thorough documentation and maintaining accurate records for each family served.
- Completed regular visitations to check on children, families and home environments.
- Checked with newly placed children frequently to support comprehensive success and assimilation.
- Attended proceedings and testified for hundreds of reunification and permanent placement cases.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Acted as advocate for children in all court settings relate to their case.
- Updated thousands of case records daily with all client contacts and information.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Collaborated with community members to develop and implement service
- Developed and implemented training programs for volunteers.
- Researched best practices and developed strategies to improve program outcomes.
Account Manager
DP Solutions, Inc.
01.1994 - 12.2014
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Educated clients on new products or services to increase customer engagement with brand.
- Liaised with technical and sales teams to develop targeted campaigns.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Stayed current on company offerings and industry trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained current knowledge of evolving changes in marketplace.
Education
Bachelor of Science - Psychology
Stephen F Austin State University
Nacogdoches, TX05.1995
Skills
- Child and family advocacy
- Problem-solving
- Written and verbal communication
- Professionalism
- Reliability
- Family resource finding and education
- Treatment recommending and planning
- Case management documentation, planning and tracking
- Conflict Resolution
- Crisis Intervention
Certification
- Licensed foster parent and foster home. Certified in Trauma based care, suicide risks and prevention, residential minimum standards for foster homes, rights of children in foster care, recognizing abuse and neglect, recognizing signs of child sexual abuse, reporting abuse and neglect as a mandatory reporter.
Timeline
Case Manager Supervisor
CASA Of The Pines
01.2015 - Current
Account Manager
DP Solutions, Inc.
01.1994 - 12.2014
Bachelor of Science - Psychology
Stephen F Austin State University